Workplace Experience Ambassador

JLL•Foxborough, MA

2d•$57,000 - $62,000•Onsite

About The Position

The Workplace Experience Ambassador is responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service within JLL's client portfolio. This client-facing role combines passion for service, outstanding interpersonal skills, and enthusiasm for creating a hospitality-focused workplace environment that ensures employees and visitors feel welcomed, assisted, and comfortable while maintaining the highest standards of professional service delivery.

Requirements

High School diploma or GED, or commensurate experience in hospitality/customer service roles
Minimum 2-3 years of hospitality management or customer service experience
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with emphasis on calendar management
Excellent communication and listening skills with ability to work with clients at all organizational levels
Strong analytical and problem-solving skills with demonstrated initiative and leadership capabilities
Ability to multitask in fast-paced environment while maintaining attention to detail
Physical ability to spend extended periods standing, walking floors, and maintaining active presence throughout facility
Emergency Response Certification

Nice To Haves

Experience in reception, concierge services, or client-facing roles in commercial real estate environment
Knowledge of security systems, digital visitor management platforms, and fire safety protocols
Experience with Canva or similar design platforms for marketing materials
Background in facilities management or property services
Vendor management experience in corporate environments
Social media management experience using Microsoft Teams and internal engagement platforms
Experience working in multi-site operations with standardized processes

Responsibilities

Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services
Enthusiastically welcome guests, manage visitor registration, and execute badging processes through client's proprietary web-based systems
Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics
Spend a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and maintaining brand standards
Build meaningful relationships with client employees through proactive communication and personalized follow-up on all requests
Collaborate with facilities teams and support client events to ensure seamless operational delivery, supporting in Work Order management as needed
Manage and book conference rooms, order catering and assist in event planning
Oversee email inbox, create and send site wide communications
Maintain inventory, provide onboarding support, and promote site activities through social media platforms
Oversee and maintain building access control systems, including issuing, updating, and deactivating employee and visitor badges, ensuring compliance with security protocols and maintaining accurate access records.
Other job duties as assigned