Workplace Engagement/Human Resources Category Manager

Capital Group•Charlotte, NC

11d

About The Position

As a Workplace Experience and Human Resources Category Manager within Capital Group’s Enterprise Sourcing Office, this role leads global, enterprise-wide and cross-line-of-business category strategy development and strategic sourcing execution for assigned Facilities, Real Estate, Wellness, Benefits and HR services spend categories. The role serves as a trusted advisor to business leaders, driving enterprise value through strategic sourcing, supplier management, negotiations and category management. It uses spend analytics, supplier intelligence, market insights and industry best practices to manage costs, improve service delivery, mitigate risk and support business priorities. The position leads supplier relationships, sourcing initiatives and commercial decision-making while partnering with stakeholders to align category priorities with evolving business needs. It combines commercial acumen, analytical thinking and relationship management to deliver business outcomes. The role also leads global sourcing for capital projects and supports project procurement, budgeting and forecasting, while ensuring compliance with procurement policies, delegated authority requirements and financial controls. It leads and develops Category Specialists and/or contractors and drives continuous improvement in sourcing methodologies, tools and capabilities.

Requirements

At least 10 years of strategic sourcing, procurement or commercial management experience.
At least 5 years of direct experience supporting corporate real estate, workplace, design or construction programs.
Demonstrated experience leading complex RFPs and global sourcing initiatives.
Experience negotiating professional services agreements, construction contracts, consulting agreements and master service agreements.
Strong financial acumen, contract management expertise and commercial negotiation skills.
Strong stakeholder management capabilities within a matrixed global organization.

Nice To Haves

Bachelor’s degree in Finance, Business, Supply Chain Management, Construction Management, Engineering, Architecture, Real Estate or a related field.
Experience within asset management, banking, insurance, private equity or other highly regulated financial services organizations.
Experience supporting global office portfolios and enterprise workplace programs.
Professional certifications such as CPSM, CIPS, PMP, MRICS, CCM or LEED.
Familiarity with construction delivery methods including Design-Bid-Build, CMAR, Design-Build and Integrated Project Delivery.
Experience working across North America, EMEA, APAC and Latin America.

Responsibilities

Develop and execute category strategies and multi-year roadmaps aligned with enterprise priorities and global human resources, facilities and real estate objectives.
Use spend data, supplier intelligence and market insights to identify value-creation, risk-mitigation and operational-improvement opportunities, and develop actionable sourcing recommendations.
Build relationships with business leaders and cross-functional partners across regions to understand demand, challenge requirements and align priorities.
Present data-driven category strategies, sourcing recommendations, supplier performance results and market trends to influence business decisions.
Lead sourcing initiatives, including sourcing strategy, supplier evaluations, negotiations and award recommendations.
Manage supplier performance using governance processes, scorecards, business reviews and issue resolution.
Lead global sourcing for capital projects, including consultants, design services, owner’s representative services, furniture, general contractors and specialty vendors.
Partner with project teams on procurement strategies that balance cost, quality, schedule, risk and stakeholder requirements.
Manage competitive RFI, RFQ and RFP processes, including bid evaluations, supplier interviews and recommendation packages.
Support project budgeting and forecasting through market pricing, benchmarking and procurement planning.
Ensure sourcing activities comply with procurement policies, delegated authority requirements and financial controls, maintaining audit-ready documentation.
Identify and mitigate supplier, commercial, operational and geopolitical risks.
Promote ethical and transparent sourcing, and support supplier diversity, sustainability and corporate responsibility initiatives where appropriate.
Lead, coach and develop Category Specialists and/or contractors by setting priorities and providing ongoing feedback.
Foster a collaborative, customer-focused and high-performing team environment.
Drive adoption of sourcing methodologies, tools and best practices and help evolve Enterprise Sourcing Office capabilities.
Identify opportunities to improve sourcing effectiveness and stakeholder experience.
Leverage approved technologies and AI-enabled solutions to enhance productivity, insights and decision-making.