Workplace Coordinator (Onsite, Austin Office)

Sprinklr • Austin, TX

1d • Onsite

About The Position

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Role Overview: At Sprinklr, our Workplace Team creates meaningful experiences for everyone who walks through our doors. As a Workplace Coordinator based out of our Austin, you’ll focus on:
Environment - Create and maintain a productive, clean, safe, and healthy work environment.
Experience - Ensure that employee experience is seamless, efficient, memorable, and delightful.
Community - Build a strong community which provides a feeling of belonging to all.
Hospitality - Provide a warm, welcoming environment where we make all feel at home.
Reporting – Help maintain reports to help track finances, space needs, and administrative functions.

Requirements

• 2+ years of experience in workplace management, facilities management, office operations, hospitality, or related field.
• Bachelor’s degree, Associate’s degree, or equivalent practical experience.
• You are a creative problem solver and are always one step ahead.
• You are genuinely obsessed with creating positive, welcoming experiences.
• You are trustworthy and accountable for your work - you do what you say, and you own what you do.
• You are comfortable with both big ideas thinking and getting your hands dirty.
• Comfortable handling multiple tasks in a busy, fast‑moving office environment.
• You value teamwork and collaboration, always focused on our goals and outcomes.

Responsibilities

• Office Operations and Administration: Support daily office operations to ensure workspaces, meeting rooms, kitchens, reception, and common areas are clean, safe, organized, and well‑maintained.
• Perform routine walkthroughs during the day (including end‑of‑day checks) to identify issues and escalate maintenance or facilities needs.
• Assist with conference room scheduling and meeting logistics, including coordinating food, beverages, and room setup when needed.
• Manage office supplies and pantry inventory, ensuring proactive restocking and organized storage.
• Distribute incoming mail and coordinate outgoing mail, packages, and courier services.
• Serve as a primary onsite support contact for vendors, building management, janitorial teams, and service providers, escalating issues as needed.
• Support office moves, space updates, seating changes, and office assessments in collaboration with Workplace and Real Estate partners.
• Reception and Hospitality: Deliver a warm, professional, and hospitality‑driven experience for employees, candidates, and visitors.
• Support reception operations, including visitor check‑in, NDA compliance, and badge issuance in line with company procedures.
• Ensure conference rooms, collaboration spaces, and reception areas are well‑presented, AV‑ready, and welcoming throughout the day.
• Assist with hosting visitors by offering attentive service and ensuring guests are connected with their hosts promptly.
• Be the best version of yourself. Be a joyful and authentic presence in the office.
• Security, Health & Safety: Monitor and grant office access through access control platforms, building platforms, and other tools as needed.
• Manage and remove from exiting employees and contractors.
• Assist in coordinating and communicating fire drills, safety training, and other emergency protocols.
• Maintain first aid kits and emergency supplies, ensuring they are stocked and ready for use.
• Follow workplace safety procedures and promptly escalate safety concerns or incidents to appropriate partners.
• Employee Experience and Community: Support employee engagement initiatives, including office events, team lunches, celebrations, and cultural moments within approved budgets.
• Serve as a friendly first point of contact for routine workplace questions, escalating more complex requests as needed.
• Support new hire onboarding by ensuring workstations are prepared, access is provisioned, and new employees receive a welcoming onsite experience.
• Assist with distributing office communications and updates as directed by Workplace leadership.
• Reporting: Maintain accurate records and logs related to office operations, access, expenses, occupancy, and service requests.
• Assist with the preparation and submission of routine monthly reports using established templates and systems.
• Support compliance activities by maintaining documentation and assisting with periodic audits as directed.

Benefits

• voluntary healthcare coverage
• paid time off
• 401k plan with 100% vested company contributions
• flexible paid time off
• holidays
• generous caregiver and parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees