Workplace Coordinator

JLL•Chicago, IL

1d•$49,500 - $61,000•Onsite

About The Position

As a Workplace Coordinator at JLL, you will deliver comprehensive facilities management services while creating exceptional workplace experiences that enhance employee productivity, satisfaction, and engagement. This dynamic role positions you as a key operational partner who combines technical facility management expertise with hospitality-driven service excellence. You'll execute day-to-day operations including maintenance scheduling, vendor coordination, space management, and employee experience initiatives while serving as the primary liaison between facility teams, employees, and service providers. By driving continuous improvement in workplace functionality and maintaining operational excellence, you'll directly contribute to JLL's commitment to creating world-class work environments that support our clients' business objectives and foster thriving workplace cultures.

Requirements

Minimum 2 years of facility management, property administration, or workplace services experience with demonstrated customer service excellence
Strong understanding of workplace culture development, employee engagement metrics, and satisfaction measurement tools
Proficiency with CMMS platforms (Corrigo preferred), Microsoft Office Suite (advanced Excel for reporting), TEAMS, and mobile applications for work order management
Exceptional organizational and management skills with proven ability to multi-task, prioritize competing responsibilities, and work independently without constant supervision
Outstanding written and verbal communication skills with demonstrated ability to build positive relationships with diverse stakeholders including employees, vendors, and executive leadership
Basic knowledge of building systems and technical skills including mechanical and electrical systems, safety regulations, and compliance requirements
Strong alignment with JLL core behaviors: Teamwork, Ethics, and Excellence

Nice To Haves

Bachelor's degree in Facility Management, Property Management, Hospitality Management, Business Administration, or related field
Certification in Facilities Management (CFM), Facility Management Professional (FMP), or related professional credentials
Experience with event planning, employee program coordination, hospitality service delivery, or workplace technology platforms and space management software
Previous vendor management experience for hospitality or employee service providers in corporate environments
Crisis communication protocol implementation experience for workplace emergencies or service disruptions
Knowledge of sustainability practices, workplace wellness initiatives, and space planning methodologies that prioritize employee collaboration and diverse work styles
Project coordination experience including budget tracking, timeline management, and cross-functional team collaboration

Responsibilities

Serve as primary Planner/Scheduler for all maintenance activities, creating and managing work orders in CMMS platforms (Corrigo preferred) while coordinating schedules around employee events and high-traffic periods to minimize disruption
Oversee vendor and contractor relationships by issuing purchase orders, leading monthly performance discussions, and maintaining service provider matrices for operational and hospitality services
Monitor SLAs, KPIs, and employee satisfaction metrics monthly to identify improvement opportunities and implement corrective actions that elevate both facility operations and workplace experience
Provide "White Glove" service to executives and VIP visitors including meet/greet coordination, escort assistance, and prompt follow-up while ensuring all team members embody hospitality best practices and professional courtesy
Manage operating budget allocations including employee experience programs, amenity services, and facility maintenance while processing accounts payable and receivable related to operations
Coordinate workplace amenities, conference room bookings, space reservations, and meeting technology support to enhance collaboration and support hybrid work models
Support employee onboarding experiences, workplace orientations, space planning initiatives, and special events while maintaining comprehensive documentation for compliance and quality assurance