Working Shop Foreman

Phil Long KIA•Colorado Springs, CO

About The Position

As a Working Shop Foreman at Phil Long KIA, you’ll keep the service shop running efficiently while protecting repair quality and customer satisfaction. You’ll recruit, hire, coach, and review technicians; balance and assign work fairly; and provide hands-on technical support when needed. You’ll ensure compliance with safety and environmental regulations, manufacturer warranty policies, and required training. You’ll track performance through DOC, productivity and efficiency controls, comeback and warranty reports, forecasts, and survey results, while verifying accurate charge-outs and complete documentation. A typical shift includes reviewing repair flow and open repair order status, coordinating with service advisors and the dispatcher, checking in with technicians, reviewing productivity and comeback or warranty activity, and adjusting work as needed. The foreman may conduct road tests or quality checks and follow up with customers to resolve issues. The day concludes with shop safety and cleanliness, updated reports, and planning for the next day.

Requirements

4–10 years of related experience, or equivalent.
ASE Certifications and manufacturer training.
Valid driver’s license.
Strong communication, math, and problem-solving skills.

Responsibilities

Recruit, hire, coach, and review technicians.
Balance and assign work fairly.
Provide hands-on technical support when needed.
Ensure compliance with safety and environmental regulations, manufacturer warranty policies, and required training.
Track performance through DOC, productivity and efficiency controls, comeback and warranty reports, forecasts, and survey results.
Verify accurate charge-outs and complete documentation.
Review daily repair flow and open repair order status.
Coordinate with service advisors and the dispatcher to keep the schedule on track.
Conduct road tests or quality checks as vehicles are completed.
Follow up with customers when needed to resolve issues.
Maintain a clean and safe shop and prepare updated reports and plans.