Workforce Training Coordinator

Louisiana Community and Technical College System • Crowley, LA

68d • $39,500 - $46,000

About The Position

The Workforce Training Coordinator supports South Louisiana Community College’s Workforce & Economic Development and Continuing Education department, within Corporate College. The role provides administrative and operational support for workforce training programs, serving as a point of contact for prospective and current students, instructors, employers, vendors, and community partners. Responsibilities include supporting students throughout enrollment and registration, maintaining accurate student records and program data, coordinating course and training logistics, and assisting with recruitment, events, employer engagement, and program reporting.

The coordinator helps manage applications, admissions documentation, third-party exams and payments, student follow-up, job placement information, training materials and inventory, calendars, and communications. The role collaborates with recruiting, admissions, financial assistance, instructional teams, and other departments to support a consistent student experience and effective program delivery. It also provides support to the Director of TDL and other departmental leadership, while following college policies, procedures, confidentiality requirements, work schedules, and applicable compliance standards.

The position requires two years of administrative office experience, a valid unencumbered driver’s license, and criminal background clearance. The successful candidate should be able to manage competing priorities and deadlines, work in a fast-paced environment, communicate effectively, and use Microsoft Office while learning college-specific software. A passing pre-employment criminal background screen is a condition of employment.

Requirements

• Two years of experience in an office setting handling administrative duties.
• Valid, unencumbered driver’s license.
• Criminal background clearance; passing the pre-employment criminal background screen is a condition of employment.
• Ability to read, analyze, and interpret business and professional publications, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals, and effectively present information and respond to questions.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Strong reasoning and problem-solving skills, including the ability to work with limited standardization and interpret written, oral, diagram, or schedule-based instructions.
• Knowledge of Microsoft Office software, including Outlook, Excel, PowerPoint, and Word, and ability to learn college-specific software and applications.
• Ability to establish priorities, meet deadlines, multitask, and work in a fast-paced environment.
• Ability to communicate effectively and professionally and provide courteous service to students, customers, and other stakeholders.
• Ability to maintain confidentiality of student, employee, and institutional records.

Responsibilities

• Serve as a first point of contact for prospective students, reviewing programs, admissions requirements, testing policies, schedules, and student services by email, phone, and in person.
• Refer students to the central recruiting team for funding options and tuition assistance.
• Request and collect required admissions documents, track student applications, and audit student folders.
• Collect and track information for third-party examinations and maintain student data in Salesforce, spreadsheets, Banner, and other required systems.
• Track and manage incoming and existing inventory, and coordinate ordering and tracking of training materials, supplies, and equipment.
• Support new programs and initiatives, including Auto Body Collision, CLA/CLT, CMI, Diesel, and high school initiatives.
• Assist students by email and courtesy calls throughout enrollment and registration, and provide timely, courteous customer service.
• Meet, greet, announce, assist, and give tours to vendors and visitors as needed; mail information as needed.
• Ensure instructors understand expectations and have support with class schedules, books, and materials.
• Organize and maintain student data and records in accordance with college policies and third-party standards, including IBC expectations.
• Answer and route incoming telephone calls related to TDL Department courses.
• Follow up with graduates at four weeks, three months, and six months; assist students and track job placement data.
• Maintain student information in the Training Provider Registry as required.
• Set up Jotform and third-party companies for payment for specialized training; track student payments and coordinate with Recruiting and other departments on tuition payment reports and updates.
• Provide support to the Director of TDL and collaborate with recruiting, admissions, financial assistance, instructional teams, and other departments.
• Build and maintain productive working relationships with students, instructors, staff, administrators, employers, workforce partners, funding agencies, community partners, and business and industry representatives.
• Communicate professionally with internal and external stakeholders, provide timely updates, and respond courteously to inquiries.
• Participate in departmental meetings, college committees, training sessions, institutional events, and professional development opportunities as assigned.
• Share relevant student, scheduling, and operational information with instructors and program management to support effective decision-making and student success.
• Assist with special events, orientation sessions, graduation ceremonies, career fairs, recruiting activities, workforce development initiatives, open houses, and community outreach.
• Coordinate classroom, lab, and training site logistics, room reservations, technology setup, instructional resources, and staffing readiness.
• Maintain and update workforce training calendars, schedules, and program communications.
• Assist with audits, accreditation reviews, and compliance reporting by gathering and organizing documentation.
• Support collection and reporting of enrollment, completion, credential attainment, and job placement data.
• Assist with onboarding and orientation for new instructors, adjuncts, and workforce training personnel.
• Provide administrative support for grant-funded programs, including documentation, reporting, and participant tracking.
• Develop and distribute promotional materials and communications related to workforce training programs.
• Assist with employer engagement, including advisory meetings, site visits, and workforce partnership initiatives.
• Maintain confidentiality of student, employee, and institutional records in accordance with college policies and applicable regulations.
• Fulfill assignments in accordance with college policies, procedures, contractual obligations, and established work schedules; demonstrate predictable and reliable attendance.
• Promote teamwork, respect, accountability, continuous improvement, and a positive and inclusive work environment.
• Successfully complete mandatory training and perform other duties as assigned by the Program Manager, Director, or Vice President.

Benefits

• Retirement benefits.
• Multiple medical insurance options.
• Supplemental insurance options, including dental, term life, disability, accident, and vision coverage.
• Tax Saver Flexible Benefits Plan for eligible child care and medical expenses.
• Fourteen holidays per year, typically including a longer Christmas break.
• Annual (vacation) leave and sick leave benefits.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed