Workforce Specialist

United American Indian I Inc•Los Angeles, CA

1d•$23 - $27•Onsite

About The Position

The Workforce Specialist works under the direction of the Workforce Development Manager to assess customers’ employment needs, develop individualized service plans, and guide customers toward full-time, unsubsidized employment. The role provides ongoing training, employment counseling, coaching, and mentoring during customers’ job searches. It also involves developing partnerships with community agencies and businesses to share resources and provide training opportunities; researching career pathways and training programs; conducting outreach and recruitment; determining eligibility; maintaining customer case files; and preparing reports. The position is onsite and includes field work, outreach events, and regular travel among UAII offices and other locations. The specialist represents UAII in community, government, and business settings, supports employment placement and retention, and carries out program activities in accordance with applicable program and funding requirements. Evening and weekend work may occasionally be needed for company events. A valid California driver’s license, personal auto liability insurance, a clean driving record, and eligibility for UAII’s auto policy when driving a company vehicle are required. Other duties may be assigned to support the position and effective client service. UAII is a Native-led nonprofit serving American Indian and Alaska Native communities in Los Angeles County. Its work is guided by Indigenous values, including respect, community responsibility, cultural integrity, reciprocity, stewardship, and truth and transparency.

Requirements

Associate’s degree from an accredited college or university, or an equivalent combination of education and experience.
1–3 years of related work experience in workforce development or related areas.
Knowledge of workforce development and job placement and retention programs.
Knowledge of the local job market and workforce trends.
Demonstrated experience facilitating workshops and training.
Excellent customer service and problem-resolution skills.
Demonstrated success in programs that meet and exceed contract performance goals.
Ability to work independently and as a team member while demonstrating professionalism, courtesy, efficiency, strong customer service, and high ethical standards.
Ability and willingness to work with culturally diverse populations; strong understanding and sensitivity to American Indian/Alaska Native cultures and lifestyles, and ability to work effectively with AI/AN communities.
Effective oral and written communication skills, with sensitivity to participants’ lifestyles and a high level of professionalism.
Ability to use a personal computer and software including Microsoft Office, Adobe, Microsoft Teams, and Zoom.
Ability to maintain strict confidentiality of client and personnel information, exercise discretion, and comply with applicable privacy laws and UAII policies, including HIPAA and HITECH.
Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
Ability to work in a fast-paced environment, anticipate issues, and find solutions quickly and effectively.
Ability to learn and apply program and agency operating policies and procedures.
Ability to manage concurrent priorities and tasks and meet deadlines.
Ability to interact with different people on varied and sometimes complex issues.
Valid California driver’s license and personal auto liability insurance; driving is an essential job function.
Clean driving record and eligibility to be insured by UAII’s auto policy when driving a company vehicle.
Eligibility to work in the United States.
Fingerprint clearance and post-offer drug test.
Proof of hepatitis B vaccination and TB screening.
Employees without recommended COVID-19 and influenza vaccinations are required to wear a mask on company premises.

Nice To Haves

Bachelor’s degree from an accredited college or university, or an equivalent combination of education and experience.
Certified Workforce Development Professional (CWDP) and/or Certified Career Services Provider (CCSP) certification.
Experience and knowledge of Department of Labor, Workforce Innovation and Opportunity Act (WIOA), EDD, and DPSS regulations.
Experience working with nonprofit organizations, community groups, and performance-based government contracts.
Experience working with American Indian/Alaska Native communities.
Knowledge of the Indian Self-Determination and Education Assistance Act (Public Law 93-638).
Knowledge of Title V of the Indian Health Care Improvement Act (PL 94-437).
Knowledge of the Affordable Care Act (PL 111-148).

Responsibilities

Conduct comprehensive customer assessments to identify strengths and employment, education, and training needs.
Determine customer eligibility and develop an Individual Employment Plan that defines a path to employment.
Provide ongoing employment and career counseling, coaching, mentoring, and referrals addressing goal setting, problem solving, life management, and related needs.
Maintain contact with customers to ensure activities occur on schedule and comply with program and funding requirements.
Help customers use resources and technology for job searches.
Provide or facilitate job preparedness workshops on resumes, interviewing, and financial literacy as needed.
Identify customers suited to work experience, classroom training, or on-the-job training; guide them to those activities, monitor progress, and provide job-retention counseling.
Conduct outreach to local agencies, businesses, and the business community, including cold calls, to promote program services and identify employment and training opportunities.
Build and maintain relationships with employers and partner organizations to identify resources supporting employment retention and career development.
Collect labor market information, including openings, entry and skill requirements, and occupational information.
Verify employment with customers and employers in accordance with program guidelines, and maintain contact with both to address issues affecting ongoing employment.
Conduct customer recruitment and outreach, and recruit employers and customers for UAII Workforce Development job fairs.
Process program paperwork by agency deadlines and prepare and submit monthly reports and other requested reports.
Represent UAII at community, government, and business meetings and keep Workforce Managers informed about activities, pending issues, and potential problems.
Travel for professional development, outreach, conferences, meetings, and participant services, including travel between UAII offices and occasional travel to Palmdale.
Maintain a valid California driver’s license and personal auto liability insurance, and meet UAII auto-policy eligibility requirements when driving a company vehicle.
Perform other duties as assigned or required for the position and effective client service.