Specialist, Workforce Planning
About The Position
The job posting title is Specialist, Workforce Planning, although the role description identifies the position as Specialist, Workforce Enablement. This is a hands-on endpoint technology role focused on enabling, deploying, refreshing, and supporting workplace devices and applications across Windows and Apple environments. The work includes endpoint provisioning, application packaging and deployment, device lifecycle management, desktop and data migration, and modern endpoint management. The role uses Microsoft Intune, Windows Autopilot, Apple Business Manager, Jamf, MDM/UEM, and SCCM/Microsoft Configuration Manager to support enterprise endpoint environments, including hybrid and co-managed transitions. It also supports application compatibility testing, endpoint policy and enrollment workflows, and device refresh programs. Presidio describes a culture of collaboration and innovation, with work across technology areas including AI-driven analytics, cloud solutions, cybersecurity, and next-generation infrastructure. Applications are accepted on a rolling basis. Presidio is an Equal Opportunity Employer and provides reasonable accommodations during the employment process.
Requirements
- Bachelor's degree or relevant work or military experience.
- At least 5 years of experience in endpoint management, desktop engineering, application packaging, workplace technology, IT operations, or a related field.
- Strong hands-on experience with Windows endpoint deployment and management.
- Strong experience with Microsoft Intune and Windows Autopilot.
- Experience with SCCM/Microsoft Configuration Manager and enterprise software distribution.
- Experience with Apple Business Manager, Jamf, and Apple device provisioning.
- Strong understanding of MDM/UEM concepts, device enrollment, configuration profiles, compliance policies, and application deployment.
- Strong understanding of endpoint lifecycle management.
Nice To Haves
- Experience with SCCM-to-Intune migration and co-management.
- Experience transitioning from traditional imaging to Windows Autopilot and modern provisioning.
- Experience with Windows Autopilot pre-provisioning.
- Experience with Apple Automated Device Enrollment and Jamf.
- Experience with Entra ID, Microsoft 365, and cloud-based identity/device management.
- Microsoft, Apple, Jamf, ITIL, or other relevant technical certifications.
Responsibilities
- Perform and support Windows and Apple device provisioning, including pre-provisioning and zero-touch deployment.
- Configure and deploy Windows devices using Windows Autopilot, Microsoft Intune, and Entra ID.
- Configure and deploy Apple devices using Apple Business Manager, Automated Device Enrollment, and Jamf.
- Package, test, deploy, maintain, and troubleshoot enterprise applications across Windows and Apple platforms.
- Develop application packages using traditional and modern packaging methodologies.
- Support application packaging and deployment through Microsoft SCCM/Configuration Manager, including applications, packages, collections, task sequences, and detection.
- Perform application compatibility testing and remediation before enterprise deployment.
- Troubleshoot SCCM client health, application deployments, software distribution, task sequences, collections, policies, and deployment failures.
- Assist with modernization of application deployment, compliance, configuration, and endpoint management processes.
- Support hybrid and co-managed environments during technology transition and migration periods.
- Administer and support Microsoft Intune, Jamf, SCCM/Configuration Manager, and other endpoint management technologies.
- Create, maintain, and troubleshoot device configuration profiles, compliance policies, application deployments, enrollment workflows, and endpoint policies.
- Support Windows and Apple MDM enrollment and lifecycle management.
- Plan enterprise device refresh and hardware replacement programs.
- Support Windows desktop and operating system migration initiatives.
- Develop migration, rollback, and contingency procedures.
- Develop end-user data migration strategies for device refreshes and desktop migrations.
- Assess user data, applications, profiles, configurations, and business requirements before migration.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
