WORKFORCE MANAGEMENT SR ANALYST

Dollar General•Goodlettsville, TN

About The Position

This position is responsible for the daily processing, administration, enhancement, and application security of Reflexis workforce management systems, including the ATLAS scheduling system, and Operations administration of ePAS. It provides system support and troubleshooting for members of HR, IS, Operations, and other groups as required. The role handles daily ATLAS processing and administration, including data validation, file uploads and extracts, balancing data across multiple files and systems, monitoring data flows, troubleshooting issues, managing system components, testing and documenting changes, and assisting users with system performance or processing problems. It also coordinates system implementations and upgrades with departments and IS, including timelines, testing plans, standardized processes, balancing procedures, and process-guide maintenance. Additional responsibilities include answering application-use questions, training users to generate reports and extracts, investigating possible system enhancements, recommending software revisions or upgrades, assisting finance users with training programs and materials, performing monthly forecasting and reporting, maintaining archives of system input files, and supporting cross-departmental decision-making through knowledge of scheduling-system inputs and structure. Other special projects may be assigned.

Requirements

Experience using or supporting scheduling or workforce management (WFM) systems.
Excellent computer skills, including use of multiple applications and extensive file manipulation across internal and external networks.
Intermediate-to-advanced ability in MS Excel and/or Access, or equivalent tools.
Experience writing reports from a relational database, such as Access reports, Crystal Reports, or WebFOCUS.
Basic understanding of workforce management principles, including scheduling, staffing guidance, payroll, and time-and-attendance reporting.
Ability to plan, organize, prioritize, and work independently as a self-starter.
Ability to work in a fast-paced, high-volume environment with time constraints and a high degree of accuracy.
Excellent analytical and problem-solving skills, including proactively recognizing issues and responding to prevent major problems affecting financial statements or other reports.
Decision-making skills and strong self-initiative to investigate issues.
Excellent verbal and written communication skills, including communication with end users, senior management, vendor technical support, and contacts at other organizations.
Ability to prepare and conduct structured training classes.
Ability to develop and maintain strong working relationships with peers and management.
Ability to develop and maintain system documentation and procedures.
Team-oriented attitude.
Bachelor’s degree in a business or IT field of study.
Four years of work experience in an IT role, analytical operations role, or finance/accounting role with a heavy emphasis on systems.

Nice To Haves

Experience with retail scheduling systems.
Light programming or scripting ability, such as HTML or VBA.

Responsibilities

Perform daily processing and administrative functions for the Reflexis ATLAS system, including data validation.
Upload and extract files daily and balance data across multiple files and systems.
Monitor and report on high-volume data flows between systems and troubleshoot as needed.
Add and delete system components, and test and document changes.
Assist user groups in resolving system performance and processing issues.
Log problems with internal or vendor helpdesks when necessary.
Document processes, system setup, and configuration.
Coordinate and assist with system implementations and upgrades, working with departments and IS.
Develop and maintain system installation timelines.
Develop system and implementation testing plans and conduct or assist with testing.
Develop standardized processes and system-balancing procedures.
Manage process guides and maintain their archive.
Answer general application-usage questions.
Train users to generate system reports or extracts for current or historical data.
Investigate potential system enhancements and review and recommend software revisions or upgrades.
Assist finance users in developing and implementing training programs and materials for finance systems.
Perform monthly forecasting and reporting functions.
Organize and maintain an archive of system input files for research.
Maintain working knowledge of scheduling-system inputs and structure to support cross-departmental decision-making.
Complete special projects as assigned.