Workforce Management Analyst

Charter Communications•Charlotte, NC

About The Position

A seasoned, results-oriented sales professional who acts as a strategic negotiator to implement sales strategies that secure Spectrum Community Solutions’ ability to provide service to National Accounts. The role maximizes product and service penetration and revenue through Bulk agreements, retains and grows current large-size agreements, and gains new market share through developing new National MDU accounts. The position researches, develops, and implements strategies for identifying new and existing MDU projects and negotiating competitive agreements. It develops strategic sales presentations and proposals, works with high-level clients and internal departments, responds to competitive threats, supports contract administration and rate maintenance, and represents Charter at industry events. The role is based in an office environment and may require travel up to 50% of the time, primarily day trips with occasional overnight travel.

Requirements

Ability to read, write, speak, and understand English.
Working knowledge of computer networking, LAN and WAN technologies, and high-capacity and fiber-connected networks.
Valid driver’s license, a satisfactory driving record within company standards, and auto insurance.
Bachelor’s degree from a four-year college or university, or relevant work experience.
At least 5 years of sales experience exceeding revenue quotas, preferably selling data, voice, and/or video solutions in an MDU environment.
5 years of experience drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries.
Recent experience negotiating long-term ROE agreements with MDU owners.
Familiarity with operations, marketing, or other aspects of the cable industry.
Experience with contract proposals and review.

Nice To Haves

Proficiency utilizing CRM systems such as Salesforce.
Experience with automated reporting and analysis applications.

Responsibilities

Actively and consistently support efforts to simplify and enhance the customer experience.
Research, develop, and implement market strategies to identify new and existing MDU projects and retain or acquire National Account business.
Negotiate competitive MDU sales agreements, including preparing and obtaining approval for customer ROI analyses.
Develop and deliver strategic sales presentations to MDU owners and associations to secure long-term ROE, Bulk, Managed Wi-Fi, and Right of Entry agreements.
Negotiate competitive service agreements based on strategic, financial, legal, and operational criteria, including new construction, win-backs, existing properties, after-the-fact line extensions, and bulk billing.
Interface with high-level clients, including C-suite executives, property owners, cooperative and condominium board members, lawyers, building managers, developers, and government officials, to promote Charter solutions.
Coordinate and manage sales projects with Marketing, Public Affairs, Government Relations, Customer Care, Finance, Operations, and Construction-Engineering.
Develop proposals and contracts that align with company standards.
Respond to competitive threats and disputes by negotiating solutions that support Charter’s long-term interests and minimize competitive impact.
Build relationships with competitive accounts to pursue new opportunities.
Support the maintenance of the contract administration function.
Work with leadership to ensure Bulk customer rates are accurately maintained, including processing rate-increase notifications.
Deliver presentations to industry contacts and associations promoting Charter solutions.
Provide weekly status reports to Sales Management as required.
Attend national industry association functions, including appropriate trade shows.