Retail Workforce Management Analyst

Hancock Whitney Bank•Gulfport, MS

About The Position

The Retail Workforce Management Analyst administers the FTE staffing and scheduling model for the Core Retail Bank. The role provides bank- and market-level analysis and delivers FTE recommendations and reporting to Retail leadership as needed. The analyst maintains the staffing model and its documentation, ensures its accuracy and relevance to the financial center operating environment, and produces forecasts and reporting to support staffing decisions and scheduling. The role also analyzes staffing and activity trends, conducts scenario analyses, communicates model findings, and works with Retail, Branch Management, Human Resources, and other business partners to support implementation of recommendations and ongoing model accuracy.

Requirements

High school diploma or GED.
At least 2 years of related experience and/or training, or an equivalent combination of education and experience.
Experience with modeling concepts and systems development and implementation.
General knowledge of capacity planning and staff scheduling principles and techniques.
General understanding of the banking network and supporting business partners.
Advanced knowledge of Microsoft Office products, including Word, Excel, Access, PowerPoint, and Outlook.
Strong desktop computer skills, including spreadsheets, databases, word processing, and presentations.
Excellent communication, analytical, customer service, and organizational skills.
Ability to specify requirements for and maintain large databases, professional forms, detailed reports, and complex programs.
Strong analytical, conceptual, and problem-solving skills; ability to analyze data and offer alternative solutions.
Strong concern for accuracy and attention to detail; strong communication and documentation skills.
Ability to work within predetermined timelines, prioritize and multitask effectively, work independently with little direct supervision, and lead project teams.
Ability to work under stress and meet deadlines, operate related equipment, and read and interpret documents as needed.
Ability to lift, move, or carry approximately 10 pounds if required, subject to reasonable accommodation.

Nice To Haves

Bachelor’s degree.

Responsibilities

Manage and maintain the FTE forecasting model, including its attributes, activities, time standards, settings, documentation, data-feed updates, and branch additions or closures.
Serve as the subject matter expert for FTE staffing and scheduling.
Work with business partners and Retail representatives to ensure the model reflects the current and anticipated financial center operating environment.
Maintain the validity and accuracy of the staffing model.
Produce quarterly staffing forecasts for determining FTE needs and financial center scheduling.
Produce centralized reports for Retail leadership to support FTE needs and assess the effectiveness of the financial center delivery channel.
Analyze trends in recommended staffing levels and financial center activity volumes, and recommend efficiency improvements to Retail leaders.
Perform what-if analyses to assess FTE impacts of changes to the financial center operating environment and support decision-making.
Work with Retail, Branch Management, and Human Resources to align the model and recommendations with Retail initiatives and hiring processes.
Communicate model components to Retail Management to facilitate education and support.
Review model results and provide findings and recommendations to Retail Management.
Conduct in-branch fieldwork and participate in time studies as needed to support changes and model accuracy.
Perform User Acceptance Testing following software upgrades.
Participate in or lead strategy sessions with Retail and State Management about implementing model recommendations across the branch network.
Travel if required to perform essential job functions.