Retail Workforce Management Analyst

Hancock Whitney•Gulfport, MS

About The Position

The Retail Workforce Management Analyst administers the Core Retail Bank’s FTE staffing and scheduling model, providing bank-level and market-level analysis and staffing recommendations to Retail leadership. The role maintains the model and its documentation, supports accurate forecasting and scheduling, and delivers reporting and analysis to help leaders assess staffing needs and the effectiveness of the financial center delivery channel. The analyst works with Retail, Branch Management, Human Resources, and other business partners to ensure the model reflects current and anticipated operating conditions and is integrated into Retail initiatives and hiring processes. The position communicates model components and findings to Retail management, conducts fieldwork and time studies as needed, performs user acceptance testing after software upgrades, and participates in strategy sessions about implementing recommendations across the branch network.

Requirements

High school diploma or GED.
At least 2 years of related experience and/or training, or an equivalent combination of education and experience.
Experience with modeling concepts and systems development and implementation.
General knowledge of capacity planning and staff scheduling principles and techniques.
General understanding of a banking network and its supporting business partners.
Advanced knowledge of Microsoft Office products, including Word, Excel, Access, PowerPoint, and Outlook.
Strong desktop computer skills, including spreadsheets, databases, word processing, and presentations.
Excellent communication, analytical, customer service, and organizational skills.
Demonstrated ability to specify requirements for and maintain large databases, professional forms, detailed reports, and complex programs.
Strong analytical, conceptual, and problem-solving skills.
Ability to analyze data and offer alternative solutions.
Strong concern for accuracy and attention to detail.
Strong communication and documentation skills.
Ability to work within predetermined timelines.
Ability to prioritize and multitask effectively.
Ability to work independently with little direct supervision.
Ability to lead project teams.
Ability to travel if required to perform essential job functions.
Ability to work under stress and meet deadlines.
Ability to operate related equipment, read and interpret documents, and lift, move, or carry approximately 10 pounds if required to perform essential job functions.

Nice To Haves

Bachelor’s degree.

Responsibilities

Manage and maintain the FTE forecasting model, including its attributes, activities, time standards, settings, data-feed updates, branch additions and closures, and documentation.
Serve as the subject matter expert for FTE staffing and scheduling.
Work with business partners and Retail representatives to ensure the model reflects the current and anticipated financial center operating environment.
Ensure the staffing model is valid and accurate.
Produce quarterly staffing forecasts to determine FTE needs and support financial center scheduling.
Produce centralized reports for Retail leadership on FTE needs and financial center delivery-channel effectiveness.
Analyze trends in recommended staffing levels and financial center activity volumes, recommend efficiency improvements, and perform what-if analyses to assess FTE impacts and support decisions.
Understand the bank’s delivery strategy.
Work with Retail, Branch Management, and Human Resources to align model outputs and recommendations with Retail initiatives and hiring processes.
Communicate model components to all levels of Retail Management to support education and adoption.
Review model results and provide findings and recommendations to Retail Management.
Conduct in-branch fieldwork and participate in time studies as needed to support model changes and accuracy.
Perform User Acceptance Testing following software upgrades.
Participate in and/or lead strategy sessions with Retail and State Management on implementing model recommendations across the branch network.