Workforce Management Manager - Park MGM

MGM Resorts International • Las Vegas, NV

2d • Onsite

About The Position

The Workforce Management Manager oversees daily operations of the Workforce Management department at Park MGM. The role monitors and assesses staffing levels, business-volume efficiency, and customer satisfaction across the property, drawing on information technology, process improvement, and statistical analysis. The manager implements departmental policies, contributes to strategic planning, develops the team, and manages scheduling and staffing processes. The role also supports department leaders with labor management and scheduling matters and serves as acting Director when needed.

Requirements

• Bachelor’s degree or equivalent experience.
• Two years of relevant experience; Workforce Management experience preferred.
• Property Financial Planning experience.
• Familiarity with labor metrics, planning, and regulations.
• Exceptional collaboration, customer service, and interpersonal skills to communicate effectively with stakeholders.

Nice To Haves

• Workforce Management experience.

Responsibilities

• Oversee daily Workforce Management operations to support optimal staffing, business efficiency, and guest satisfaction across the property.
• Implement departmental policies and contribute to strategic planning aligned with divisional goals.
• Lead hiring, training, coaching, and team development to foster a collaborative, performance-driven environment.
• Manage scheduling processes, vacation quotas, and full-time-equivalent (FTE) targets across departments.
• Analyze staffing data and collaborate with Finance to recommend cost-saving opportunities.
• Audit Virtual Roster/Kronos and generate reports to support decision-making and operational improvements.
• Adjust staffing for special events, high-volume days, and tournaments while ensuring union compliance.
• Guide department leaders on scheduling, labor management, and leave-related issues.
• Serve as acting Director in the Director’s absence and provide related support as needed.

Benefits

• Wellness incentive programs supporting physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income-protection benefits for eligible employees.
• Professional and personal development through programs and networking opportunities.
• Volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager