Workforce Development Specialist II (FFTL)

Kentucky Personnel Cabinet•Covington, KY

12d•Onsite

About The Position

The Kentucky Education and Labor Cabinet advances education, workforce development, and economic opportunity across the Commonwealth. The Cabinet provides education and training programs, employment and reemployment services, unemployment insurance, and disability determination services, and partners with education providers, workforce boards, and employers to align training with labor market needs. Its Career Development Office serves Kentuckians who are unemployed, under-employed, or seeking a new career path, providing services that include unemployment insurance assistance, labor market information, job postings, recruiting, and training. The Workforce Development Specialist II assists job seekers and employers with workforce and employment services. The position is federally funded and time-limited; employment cannot exceed the life of the federal grant funding the role. The employee is unclassified (non-merit) and is eligible for benefits at the same level as a classified employee in a permanent position. The role is full-time, 37.5 hours per week, and eligible for overtime pay. The position works primarily in an office setting and may provide services in person and by phone. It has access to confidential and sensitive information, which the employee must safeguard and secure during and after employment, following required training, acknowledgements, policies, statutes, and other requirements.

Requirements

Bachelor's degree from an accredited college or university, or qualifying experience substituted for education on a year-for-year basis.
One year of experience reviewing, monitoring, determining eligibility for, and/or administering employment service or unemployment insurance programs, or experience in education, public administration, business, human services, military, human resources, or a related field.
A master's degree may substitute for one year of required experience.
Exceptional written and verbal communication skills.
Excellent time management skills.
Ability to multitask and work under pressure.
Must meet the minimum requirements for the classification.
No special age, licensure, or regulatory requirements are specified.

Responsibilities

Assist job seekers who need services, make referrals, monitor progress, and provide case management and follow-up.
Develop employability plans based on vocational aptitudes, interests, and work experience.
Work with employers to promote employment services and solicit potential job opportunities for employment service participants.
Assist employers with developing job orders and making job referrals.
Keep a daily log of services.
Promote employment services through interactions with public, private, and state agencies, job fairs, and special advertisements.
Assist customers in the resource room with unemployment insurance claims and address questions or concerns in person and by phone.
Conduct workshops to help job seekers develop job search techniques, resume-writing skills, and interview skills.
Safeguard confidential and sensitive information and comply with applicable training, policies, statutes, and requirements during and after employment.