Workforce Development Specialist I (FFTL)

Kentucky Personnel Cabinet•Frankfort, KY

10d•Onsite

About The Position

The Office of Unemployment Insurance, part of the Education and Labor Cabinet, assists Kentuckians who are unemployed or underemployed and actively seeking employment. The office oversees unemployment insurance benefit payments, provides claim assistance, enforces employer tax requirements, audits employer records, adjudicates disputed claims, conducts appeal hearings, and performs quality control reviews for compliance with federal and state regulations. This is a federally funded, time-limited position. Employment cannot exceed the life of the federal grant funding the position. The appointee must meet the classification’s minimum requirements and will be an unclassified, non-merit employee. FFTL employees are eligible for benefits at the same level as classified employees in permanent positions. The position has access to confidential and sensitive information. The employee must safeguard that information, complete required training, sign acknowledgments, and follow applicable policies, statutes, and requirements during and after employment. The role primarily performs duties in an office setting. It is full-time, 37.5 hours per week, and eligible for overtime pay. The advertised salary is $2,843.76 monthly.

Requirements

Complete two years (54 semester hours) of education at a college or university, or qualify for the stated year-for-year education substitution through relevant work experience.
No experience, training, or skills are required.
No special age, licensure, or regulatory requirements are listed.
Work experience in workforce programs such as WIOA, employment services, or unemployment insurance, or in education, public administration, business, human services, the military, human resources, or a related field may substitute for the required education on a year-for-year basis.

Nice To Haves

Analytical skills: ability to analyze complex or technical data, policies, and situations and process information logically.
Problem-solving skills: ability to identify potential and existing problems and develop recommendations for improvement.
Judgment: ability to make timely, well-reasoned decisions based on objective review and informed analysis.
Communication skills: ability to communicate clearly and effectively verbally and in writing.

Responsibilities

Instruct claimants and employers by phone or email on completing Wage Audit Notices, New Hire Notifications, and audit notices related to unemployment insurance claims.
Answer basic or routine questions and help resolve issues.
Explain claimants’ and employers’ rights and responsibilities under unemployment insurance laws and regulations.
Perform initial reviews of simple claims in the system to verify work registration, identify issues requiring investigation, and assign claims to an investigator.
Process incoming unemployment insurance mail and claim letters received by fax, mail, email, USPS, or other means.
Receive, stamp, and log incoming branch mail; identify its subject, record it in KEWES, and route it as necessary.
Process returned mail and notify affected parties.
Draft correspondence in response to claimant requests.
Review the previous day’s work to ensure actions were processed properly.
Safeguard confidential and sensitive information and comply with applicable training, policies, statutes, and security requirements.