Workforce Development Manager - BluePRINT Program

Goodwill Industries of Greater Grand Rapids • Grand Rapids, MI

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About The Position

The Workforce Development Manager leads Goodwill of Greater Grand Rapids’ BluePRINT program, a workforce development initiative that provides career coaching, resource navigation, and individualized support to employees across the organization. The manager leads Career Coaches and helps ensure that BluePRINT services are accessible, effective, and integrated into daily work. The role advances employee success by helping people overcome barriers, connect with community resources, develop career pathways, and pursue their goals within or beyond Goodwill.

This visible leadership role oversees program development and improvement, internal partnerships, outcome measurement, budgets, goals, and performance metrics. The manager communicates program results and strategic recommendations to audiences including employees, store leaders, executive leadership, and the Board of Directors. The annual salary is $60,000.

Requirements

• Bachelor’s degree in Human Services, Education, or a related field.
• Minimum of two years of related experience.
• Five years’ combined management and direct-service experience in a human services setting providing supportive services to individuals with disabilities and/or barriers to employment.
• Knowledge of workforce development.
• Excellent communication skills.
• Excellent data analytic skills.
• Program development and project or program management experience.
• Proven leadership skills.
• Subject-area expertise in the relevant program area, as appropriate.
• Ability to meet short deadlines and self-manage stressful work environments as necessary.
• Ability to comply with applicable state and federal laws and regulations, including those concerning recipient rights, confidentiality, and HIPAA.

Nice To Haves

• Experience with Motivational Interviewing.
• Experience with client tracking software and case noting.
• Experience managing budgets.

Responsibilities

• Inspire, coach, and develop a team of Career Coaches.
• Strengthen partnerships with retail operations, human resources, and other internal stakeholders to support seamless service delivery.
• Design and improve programs, processes, and tools that enhance employee engagement, retention, and career growth.
• Use data to measure outcomes, identify trends, and communicate program impact to organizational leaders.
• Manage program budgets, goals, and performance metrics to support program excellence and sustainability.
• Present program results and strategic recommendations to frontline employees, store leaders, executive leadership, and the Board of Directors.
• Ensure BluePRINT services are accessible, effective, and integrated into daily work.
• Uphold organizational values, policies, procedures, safety requirements, accreditation standards, and applicable laws and regulations.
• Support a diverse and inclusive community where the differences of staff, participants, customers, vendors, and stakeholders are valued and respected.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager