Program Manager, Coaching & Workforce Development

Children's Alliance of Kansas•Topeka, KS

2d•Hybrid

About The Position

Children’s Alliance of Kansas (CAK) works to strengthen children, families, caregivers, and the professionals who serve them through advocacy, education, collaboration, and workforce development. The Program Manager, Coaching & Workforce Development leads CAK’s professional coaching practice and coaching workforce while contributing to the implementation and growth of Workforce Development initiatives. The role is CAK’s primary coaching-practice leadership position and includes formal supervision, support, and professional development for Child Welfare Workforce Development Specialists/coaches. The Program Manager leads Professional Coaching Services, helps develop new coaching initiatives, promotes coaching quality and consistency across programs, and provides coaching-related technical assistance throughout CAK. This is a working manager role: the Program Manager maintains a reduced coaching and training workload while overseeing staff, coaching practice, program development, and cross-program collaboration. The position reports directly to the Executive Vice President responsible for Workforce Development and collaborates with other Workforce Development Program Managers and CAK staff. The Program Manager provides coaching-practice leadership and formal supervision of coaching staff; other Program Managers retain responsibility for their respective program operations and implementation. The position is full-time and hybrid, based out of CAK’s office in Topeka, Kansas. Regular in-person presence is expected to support staff supervision, coaching calibration, team collaboration, training, and program implementation. In-state travel is required, with occasional domestic travel as needed. Some scheduling flexibility may be necessary based on coaching, training, meetings, and program needs.

Requirements

Bachelor’s degree in social work, counseling, human services, organizational development, education, psychology, or a related field.
Minimum of five years of relevant professional experience in coaching, child welfare, workforce development, training, supervision, program implementation, or a closely related area.
Demonstrated experience supervising, developing, or leading staff and providing clear feedback, support, and accountability.
Demonstrated coaching experience and willingness to pursue or maintain CAK-required professional coaching training, certification, or credentialing within an established timeframe.
Strong understanding of professional boundaries, confidentiality, reflective practice, adult learning, and strengths-based approaches.
Strong communication, organization, relationship-building, collaboration, and judgment.
Ability to balance staff leadership, direct service, program responsibilities, and multiple organizational priorities.
Ability to work effectively across programs and translate coaching expertise into practical support and technical assistance.
Ability to travel in-state and occasionally domestically as needed.

Nice To Haves

Master’s degree in a related field.
Professional coaching credential or certification, or substantial progress toward one.
Experience supervising coaches, trainers, or professional-development staff.
Experience within child welfare or another human-services system.
Experience with KanCoach, Resilience Alliance, Workforce Academy, or similar workforce-development or professional-development initiatives.
Experience developing coaching programs, internal coaching capacity, or coaching-informed organizational initiatives.
Experience with fidelity, observed coaching, continuous quality improvement, program evaluation, data/reporting, or grant-funded program implementation.

Responsibilities

Provide formal supervision, support, performance management, and professional development for CAK coaching staff.
Support coach onboarding, skill development, reflective practice, calibration, credentialing or certification progress, and ongoing learning.
Coordinate coaching capacity, caseloads, assignments, scheduling considerations, and coverage in partnership with program managers.
Establish and reinforce expectations for high-quality, ethical, strengths-based coaching practice, fidelity, and documentation.
Monitor staffing and coaching capacity and identify opportunities or concerns requiring leadership attention.
Lead the day-to-day practice and service-delivery infrastructure for CAK’s Professional Coaching Services.
Lead the coaching-practice design, development, and implementation of new coaching initiatives in collaboration with relevant program leaders.
Strengthen coaching tools, processes, standards, and resources to support quality and consistency.
Use participant feedback, staff feedback, observed practice, and available data to identify opportunities for continuous improvement.
Serve as a coaching-practice resource to CAK staff and program leaders.
Provide consultation and technical assistance on integrating professional coaching principles and approaches into CAK programs and services.
Support development of coaching-informed tools, training, curricula, facilitation approaches, and staff capabilities.
Collaborate across programs while respecting other managers’ and leaders’ program ownership and responsibilities.
Maintain a small direct coaching caseload, including KanCoach and other Workforce Development participants as appropriate.
Provide training and facilitation through KanCoach, Resilience Alliance, and other CAK Workforce Development initiatives at a level appropriate to management responsibilities.
Model strengths-based, culturally responsive, ethical coaching and high-quality facilitation.
Support Workforce Development implementation, documentation, grant deliverables, evaluation, reporting, and continuous quality improvement.
Collaborate with other Workforce Development Program Managers to align participant needs, staffing capacity, training coverage, and program implementation.