Workforce Development Manager - BluePRINT Program

Goodwill of Greater Grand Rapids • Grand Rapids, MI

1d

About The Position

Goodwill of Greater Grand Rapids is seeking a mission-focused Workforce Development Manager to lead its BluePRINT program, a workforce development initiative that provides career coaching, resource navigation, and individualized support to employees throughout the organization. Career Coaches work alongside employees to help them address barriers, connect with community resources, develop career pathways, and pursue goals within or beyond Goodwill.

The manager leads and develops a team of Career Coaches and ensures BluePRINT services are accessible, effective, and integrated into daily work. The role works with retail operations, human resources, and other internal stakeholders; improves programs and processes; uses data to assess outcomes and communicate impact; and manages program budgets, goals, and performance metrics. The manager also presents results and strategic recommendations to audiences including frontline employees, store leaders, executive leadership, and the Board of Directors.

The position requires a bachelor's degree in Human Services, Education, or a related field, at least two years of related experience, and five years combining management and direct service in a human services setting providing supportive services to people with disabilities and/or barriers to employment. The annual salary is $60,000.

Requirements

• Bachelor’s degree in Human Services, Education, or a related field.
• At least two years of related experience.
• Five years of combined management and direct service experience in a human services setting providing supportive services to individuals with disabilities and/or barriers to employment.
• Subject-area expertise in the applicable program area.
• Knowledge of workforce development.
• Excellent communication and data analytics skills.
• Program development and project or program management experience.
• Proven leadership skills.
• Ability to uphold Goodwill Industries of Greater Grand Rapids’ values, policies, procedures, safety program, accreditation standards, and applicable state and federal laws and regulations.
• Commitment to a diverse and inclusive community where differences are valued and respected.

Nice To Haves

• Experience with Motivational Interviewing.
• Experience with client tracking software and case noting.
• Experience managing budgets.

Responsibilities

• Inspire, coach, and develop a team of Career Coaches dedicated to employee success.
• Strengthen partnerships with retail operations, human resources, and other internal stakeholders to ensure seamless service delivery.
• Design and improve programs, processes, and tools that enhance employee engagement, retention, and career growth.
• Use data to measure outcomes, identify trends, and communicate program impact to organizational leaders.
• Manage program budgets, goals, and performance metrics.
• Present program results and strategic recommendations to frontline employees, store leaders, executive leadership, and the Board of Directors.
• Ensure BluePRINT services are accessible, effective, and integrated into daily work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager