Workforce Coordinator, Audio Visual - Colorado

Encore Global•Denver, CO

About The Position

The Workforce Coordinator is responsible for coordinating regional workforce requests across hotel and offsite operations while providing a high level of customer service. The role coordinates workforce sharing and scheduling for events of varying sizes, using efficient planning, coordination, and training to strengthen workforce quality, reduce costs, improve labor efficiency, and support internal and external customers. The position reports to a Divisional Workforce Manager. The role works with hotel and offsite locations to assess workforce needs, match appropriate skills to requirements, and source regional or broker labor when necessary. It also supports team members and locations in making use of regional labor resources, maintains service and professional development standards, communicates and participates in labor planning meetings, and contributes to training logistics. The coordinator provides feedback on labor trends and opportunities, helps prepare reports evaluating regional needs, and tracks savings and project status. Work may take place in hotel/convention center and office environments. Hotel work may involve moderate exposure to outdoor temperatures, dirt, sand, or dust; noise ranging from moderately quiet to noisy; and the use of high-end audiovisual equipment and electrical components. Hotel work may also involve heights, lifts, and ladders, and assignments at multiple hotel locations. Both hotel and office work may involve irregular hours, on-call status, days, evenings, weekends, and holidays. Appearance guidelines apply.

Requirements

1–2 years of labor management experience.
Strong written and oral communication skills.
Strong analytical skills, including Excel competency.

Responsibilities

Coordinate upcoming workforce needs with offsite and hotel locations.
Proactively engage locations about large labor requests to improve customer service and reduce potential labor costs.
Assess labor requirements and recommend ways to reduce labor broker usage by matching suitable skill sets to requirements.
Work with large properties to obtain upcoming event schedules, review labor requirements, and source labor from external regions or brokers as needed.
Work with team members to understand their labor needs and support their use of regional labor resources.
Improve satisfaction and support for regional locations and exceed expectations where possible.
Implement and maintain corporate professional development guidelines and uphold service standards.
Participate in regular reviews of labor brokers to ensure guidelines are implemented and maintained.
Maintain high verbal and written communication standards and follow through on expectations.
Participate in labor calls and meetings with offsite and hotel locations to gather needs and allocate regional labor resources.
Work with the direct supervisor to assess regional training needs and contribute scheduling support, logistics, material preparation, and training.
Provide the direct supervisor with regular feedback about labor-related opportunities, trends, and progress.
Assist with assembling detailed reports and evaluating regional labor needs.
Track and report achieved savings and the status of current projects.