Workforce AI Engineer
About The Position
BlueCross BlueShield of Tennessee is hiring a Workforce AI Engineer to influence enterprise AI solutions that improve workforce productivity and innovation. The role serves as a senior technical voice for Microsoft 365 Copilot, Copilot Studio, Azure AI services, and related tools, helping shape the organization's approach to AI governance, security, compliance, and responsible adoption. The engineer partners with business and technology teams, mentors engineers and citizen developers, and develops scalable AI solutions supporting the organization's members and communities. The position also involves supporting enterprise technology services: identifying causes and documenting impacts of outages, responding to application degradations and outages, leading calls to restore service, planning capacity for end-user environments (including virtual environments), and coordinating with third-party service providers. The role requires schedule flexibility for maintenance and upgrades outside business hours and participation in an on-call rotation. This is a fully remote opportunity, with final onsite interviews at the company's Chattanooga, Tennessee headquarters. Candidates residing in California, New York, New Jersey, New Hampshire, or Massachusetts are not eligible. Sponsorship is unavailable.
Requirements
- Bachelor's degree in Computer Information Systems or a related field, or commensurate professional experience.
- At least 5 years of experience in Information Technology.
- At least 1 year of experience in IT engineering in an enterprise environment.
- Subject matter expertise in Microsoft 365 Copilot, Power Platform, and Power tools.
- Strong understanding of cloud technologies, security, governance, and service operations, with a customer-focused mindset.
- Change management experience.
- Experience working on enterprise collaboration, productivity, or workplace technology platforms.
- Knowledge of infrastructure technologies including workstations, networking, storage, virtualization, and integration between these systems.
- Excellent oral and written communication skills.
- Strong interpersonal and organizational skills.
- Proven decision-making and problem-solving skills.
- Excellent time and project management skills.
- Positive attitude; self-driven, engaging, proactive, and results-driven.
- Willingness to adjust schedule for maintenance and upgrades outside business hours and participate in an on-call rotation.
Responsibilities
- Influence the direction of enterprise AI solutions that improve workforce productivity and innovation.
- Serve as a senior technical voice for Microsoft 365 Copilot, Copilot Studio, Azure AI services, and related tools.
- Help shape AI governance, security, compliance, and responsible adoption.
- Partner with business and technology teams to develop AI solutions.
- Mentor engineers and citizen developers.
- Identify root causes of outages and document outage details and customer impact.
- Respond to application degradations and outages and lead outage calls to restore service.
- Perform capacity planning for end-user environments, including virtual environments.
- Work with third-party service providers to ensure end-to-end support is maintained as required.
- Perform maintenance and upgrades outside business hours as needed and participate in an on-call rotation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
