Senior Consultant, Workforce AI

Presidio•,

About The Position

Presidio Networked Solutions is seeking a results-driven Senior OCM Consultant for its growing National Total Experience Practice. The role develops and executes change management strategies to support technology implementations, assess readiness, prepare communications and training, facilitate stakeholder engagement, monitor progress, coordinate with cross-functional teams, and identify and mitigate people-related risks. It also mobilizes technology adoption by establishing change networks, engaging senior sponsors, addressing resistance, developing user adoption plans, and preparing change champions. The consultant designs and delivers training programs and workshops, and applies knowledge of digital and productivity technologies such as collaboration tools (Cisco, Teams, and Zoom), robotic process automation (Microsoft Power and UiPath), Agentic AI, and Microsoft Copilot. The role also calls for familiarity with enterprise architecture concepts as they relate to organizational change management for new solutions in enterprise environments. The position promotes best practices and industry insights and helps customers address blockers during migration processes.

Requirements

At least 5 years of experience and a bachelor's degree or equivalent.
Strong project management skills.
Experience with Microsoft technologies and solutions.
Excellent communication, interpersonal, and facilitation skills.
Ability to work independently and as part of a team.
Ability to collaborate with cross-functional teams.
Proficiency in change management methodologies and tools.
Analytical and problem-solving abilities.
Experience with ADKAR methodologies and other OCM frameworks.
Experience with large-scale technology migration projects.
Familiarity with Agile, KANBAN, and SCRUM project management methodologies.
Familiarity with Jira and Miro collaboration tools.

Nice To Haves

Prosci certification or a similar change management certification, such as ACMP.
In-depth knowledge of digital and productivity solutions such as collaboration tools (Cisco, Teams, Zoom, etc.), robotic process automation (Microsoft Power and UiPath), Agentic AI, and Microsoft Copilot.
Familiarity with enterprise architecture concepts as they relate to OCM of new solutions in an enterprise environment.

Responsibilities

Create and implement change management plans that address client leadership and stakeholder needs during technology implementations.
Share best practices, innovative approaches, and industry insights, and help customers overcome blockers during migration processes.
Conduct impact assessments, stakeholder analyses, inventories of existing information, and readiness assessments to identify risks and resistance.
Design and deliver multi-channel communications and training programs to keep stakeholders informed and prepare employees to use new technology.
Support project teams in stakeholder engagement efforts that build awareness, understanding, buy-in, and support for technology changes.
Track change initiative progress, monitor performance metrics, identify improvement areas, and implement corrective actions.
Coordinate change activities with IT, IT support services, OCM, marketing, project management, and HR teams.
Anticipate people-related risks and develop mitigation plans and actions to address concerns related to technology implementation.
Drive technology adoption by establishing change networks, engaging senior sponsors, and managing stakeholder resistance.
Design and deliver training programs and workshops to help users become proficient with new technologies.
Develop user adoption plans and strategies to drive adoption and maximize the value of technical solutions.
Identify and prepare change champions to support adoption within organizations.
Stay current with digital and productivity technologies and industry trends.