Workforce Absence Sr Operation Manager

Sedgwick•Irving, TX

About The Position

The Workforce Absence Sr Operation Manager oversees technical and operational functions within assigned offices, ensuring compliance with company standards, industry best practices, state regulations, claims management service standards, and client service requirements. The role is accountable for consistent quality service delivery, staffing and training, business planning, budget preparation, and profit and loss management. It has direct responsibility for 25–49 colleagues. The position establishes policies and procedures and business plans for assigned locations and partnerships, monitors performance reports, and supports coordination of sales and client service efforts. It also administers personnel policies, hires and develops colleagues, conducts performance discussions, and provides leadership and guidance. Travel is required as needed.

Requirements

Ten years of claims management experience, or an equivalent combination of experience and education.
Two years of supervisory experience.
Excellent oral and written communication skills, including presentation skills.
Computer literacy, including Microsoft Office products.
Leadership, management, and motivational skills.
Analytical and interpretive skills.
Strong organizational skills.
Excellent interpersonal skills.
Excellent negotiation skills.
Ability to work in a team environment.
Ability to meet or exceed performance competencies.
Licenses as required.

Nice To Haves

Bachelor's degree from an accredited college or university.
Professional certifications appropriate to the line of business.

Responsibilities

Oversee overall operations for assigned locations and offices.
Establish policies and procedures to support compliance with best practices, claims management service standards, state regulations, and client service requirements.
Develop business plans with goals and objectives for the partnership and assigned locations or offices.
Monitor reports relating to partnership and office performance.
Assist with coordination of sales and client service efforts.
Manage staffing and training needs, and oversee budget preparation and profit and loss management.
Administer personnel policies and follow company staffing standards and training recommendations.
Interview and hire colleagues, establish performance development plans, and conduct performance discussions.
Provide support, guidance, leadership, and motivation to promote colleague performance.
Support the organization's quality programs.
Perform other duties as assigned and travel as required.