Account Manager - Absence

ComPsych Corporation • ,

2d • $55,000 - $70,000

About The Position

ComPsych is seeking an experienced Account Manager to join its Absence Customer Success team. The role proactively manages a book of ComPsych customers, using relationship management skills to strengthen the customer experience, ensure flawless service delivery, and maximize opportunities to sell additional service lines. The Account Manager reports directly to the Absence Customer Success Manager and works closely with the broader department. Travel to meet new and existing customers may be required, approximately up to 25%.

Requirements

• At least 2 years of account management experience in insurance, benefits, healthcare, or human resources-related services.
• Bachelor’s degree required.
• Strong experience providing strategic account management to accounts.
• Proven track record of successfully selling additional service lines to current customers.
• Project management and critical thinking skills, with strong attention to detail.
• Stable work history.
• Strong Microsoft Office Suite skills.
• Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise.
• Ability to be on camera during work-related trainings, meetings, and events.
• Ability to sit or stand at a desk for prolonged periods while working on a computer.
• Ability to travel as necessary to meet new and existing customers; travel may be up to approximately 25%.

Nice To Haves

• Master’s degree preferred.
• CRM experience is a plus.

Responsibilities

• Own and manage customer satisfaction and retention across a portfolio of ComPsych customers.
• Meet client retention and account growth goals by achieving customer satisfaction metrics and identifying upsell opportunities.
• Develop a thorough understanding of customers’ businesses, human capital, and benefits concerns.
• Position ComPsych’s value proposition and solutions to meet customer needs.
• Provide project management, develop communication strategies, and deliver training for internal staff and customer staff at newly implemented accounts.
• Build strong relationships with clients.
• Investigate, track, and resolve customer and client concerns.
• Prepare utilization analyses and trend reports to evaluate performance and proactively recommend improvements.
• Build strong working relationships with ComPsych business leaders and team members.
• Perform other duties as assigned.

Benefits

• Full benefits package.
• Paid Time Off (PTO).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with match.
• Employee assistance program (EAP).
• Wellness program.
• Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level