Workers' Compensation Manager (Remote)

Davies • Home, AL

2d • Remote

About The Position

Davies North America is seeking an experienced Workers' Compensation Manager to lead the day-to-day operations of its workers' compensation claims team. The role focuses on ensuring quality claim handling, regulatory compliance, client satisfaction, operational efficiency, and positive claim outcomes. The manager will provide leadership, coaching, and technical guidance to claims professionals and support organizational goals. The qualified candidate must hold an active Florida adjuster license and have Florida workers' compensation and presumption claims experience.

The manager will lead claims teams handling varied caseloads and jurisdictions, with a primary focus on Florida. They will oversee complex and high-exposure claims, claims strategy, reserving, litigation, and settlement negotiations within delegated authority. The role also involves client and partner collaboration, quality assurance, claims data review, staff development, business development support, and cross-functional coordination. Travel may be required for client meetings, mediations, and internal reviews, up to 15%.

This is a remote role. Davies provides qualifying employees with health and other benefits, which may vary based on role, classification, location, and applicable law. The role requires regular and dependable attendance and availability during established work hours. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• Bachelor's degree in Business, Risk Management, or a related field.
• 8–12 years of workers' compensation claims experience, including at least 3 years in a supervisory or leadership capacity.
• Active Florida adjuster license.
• Florida workers' compensation claims experience.
• Presumption claims experience.
• Strong knowledge of jurisdiction statutes and laws.
• Ability to manage complex litigation, evaluate exposures, and negotiate settlements.
• Leadership skills focused on mentoring, performance management, and team development.
• Excellent written and verbal communication skills, including the ability to give client-facing presentations and prepare reports.
• Strong analytical, organizational, and decision-making abilities.
• Ability to travel as required for client meetings, mediations, and internal reviews, up to 15%.

Nice To Haves

• JD or CPCU designation.
• Familiarity with claims management systems and data analytics tools.

Responsibilities

• Lead, mentor, and develop workers' compensation claims teams handling a variety of caseloads and jurisdictions, with a primary focus on Florida.
• Manage adjusters and supervisors handling complex and high-exposure workers' compensation claims, including catastrophic and presumption claims.
• Oversee claims strategy, reserving accuracy, litigation management, and settlement negotiations within delegated authority.
• Partner with clients, brokers, attorneys, and vendors to deliver high-quality, cost-effective claim resolutions.
• Ensure adherence to client service agreements, claims best practices, and regulatory requirements.
• Review claims data to identify trends, improve accuracy, and support risk mitigation strategies.
• Participate in quality assurance reviews, internal audits, and continuous improvement initiatives.
• Provide technical guidance, training, and coaching to claims staff.
• Support business development through client reviews, renewals, and service presentations.
• Collaborate with underwriting, actuarial, and operations teams to support client outcomes.
• Maintain regular and dependable attendance and be available during established work hours.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan with employer matching.
• Discretionary Time Off for exempt employees and Paid Time Off for non-exempt employees.
• Paid holidays.
• Life insurance.
• Short-term and long-term disability coverage.
• Paid sick leave, paid family and parental leave, and other mandated benefits where required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager