Workers' Compensation Manager (Remote)
About The Position
Davies North America is seeking an experienced Workers' Compensation Manager to lead the day-to-day operations of its workers' compensation claims team. The role is responsible for quality claim handling, regulatory compliance, client satisfaction, and operational efficiency. The manager provides leadership, coaching, and technical guidance to claims professionals while supporting organizational goals and positive claim outcomes. The qualified candidate must hold an active Florida adjuster license and have experience with Florida workers' compensation law, claims, and presumption claims. The manager leads a team handling claims across multiple caseloads and jurisdictions, with a primary focus on Florida. The position oversees adjusters and supervisors handling complex, high-exposure, catastrophic, and presumption claims; manages claims strategy, reserves, litigation, and settlement negotiations within delegated authority; and works with clients and internal partners to deliver effective outcomes. The role may require travel of up to 15% for client meetings, mediations, and internal reviews.
Requirements
- Bachelor's degree in Business, Risk Management, or a related field.
- 8–12 years of workers' compensation claims experience, including at least 3 years in a supervisory or leadership capacity.
- Active Florida adjuster license.
- Experience with presumption claims.
- Florida workers' compensation claims experience.
- Strong knowledge of jurisdictional statutes and laws.
- Ability to manage complex litigation, evaluate exposures, and negotiate settlements.
- Leadership skills, including mentoring, performance management, and team development.
- Excellent written and verbal communication skills, including the ability to deliver client-facing presentations and reporting.
- Strong analytical, organizational, and decision-making abilities.
- Ability to travel as required for client meetings, mediations, and internal reviews, up to 15%.
Nice To Haves
- JD or CPCU designation.
- Familiarity with claims management systems and data analytics tools.
Responsibilities
- Lead, mentor, and develop a workers' compensation claims team handling various caseloads and jurisdictions, with a primary focus on Florida.
- Manage adjusters and supervisors handling complex and high-exposure workers' compensation claims, including catastrophic and presumption claims.
- Oversee claims strategy, reserving accuracy, litigation management, and settlement negotiations within delegated authority.
- Partner with clients, brokers, attorneys, and vendors to deliver high-quality, cost-effective claim resolutions.
- Ensure adherence to client service agreements, claims best practices, and regulatory requirements.
- Review claims data to identify trends, improve accuracy, and support risk mitigation strategies.
- Participate in quality assurance reviews, internal audits, and continuous improvement initiatives.
- Provide technical guidance, training, and coaching to claims staff.
- Support business development through client reviews, renewals, and service presentations.
- Collaborate with underwriting, actuarial, and operations teams to support client outcomes.
- Maintain regular and dependable attendance and be available to perform job responsibilities during established work hours.
Benefits
- Medical insurance plans
- Dental insurance plans
- Vision insurance plans
- 401(k) plan with employer matching
- Discretionary Time Off for exempt employees
- Paid Time Off for non-exempt employees
- Paid holidays
- Life insurance
- Short-term disability coverage
- Long-term disability coverage
- Paid sick leave, paid family leave, paid parental leave, and other mandated benefits where required by law
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What This Job Offers
Job Type
Full-time
Career Level
Manager
