Workers Compensation Associate Claim Rep

Travelers • Richmond, VA

3d • $53,800 - $88,800

About The Position

As an Associate Claim Rep, Workers Compensation, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the skills and knowledge needed to manage workers compensation claims. The training program can typically last up to 12 months; after successful completion, employees are prepared to handle claims independently and progress toward full claims handling responsibility.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Willingness to obtain an active adjuster license where required by state law.
• Proficiency in Microsoft Office (Word, Excel, and Outlook), and willingness to learn claims management.
• Strong verbal and written communication skills.
• Ability to exercise sound judgment and make effective decisions within established authority.
• Strong customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail, organizational skills, and ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Demonstrated openness to continuous learning.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.

Responsibilities

• Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training.
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision.
• Investigate claims, develop and evaluate action plans for resolution, assess coverage and compensability, and evaluate claims for potential fraud.
• Participate in telephonic and/or onsite file reviews.
• Learn to determine coverage, compensability, and exposure based on policy terms and claim facts.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Communicate claim status to relevant parties, including business customers, injured employees, medical providers, and legal counsel.
• Maintain accurate records of claim activity in claim management systems.
• Help return injured parties to work when appropriate, including coordinating medical treatment with internal or external resources.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Acquire and maintain relevant insurance licenses to comply with state and Travelers’ requirements within three months of starting.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) contribution match up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources.
• Free professional counseling, health coaching, and other mental health resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED