Workers Compensation Associate Claim Representative

Travelers • Reading, PA

4d • $52,600 - $86,800 • Hybrid

About The Position

As an Associate Claim Representative in Workers Compensation, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the skills and knowledge needed to manage workers compensation claims. The training program can typically last up to 12 months; upon successful completion, you will be prepared to handle claims independently and progress toward full claims-handling responsibility. Travelers uses a hybrid work location model designed to support flexibility.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Acquire and maintain relevant insurance license(s) within three months of starting the job.
• Willingness to obtain an active adjuster license where required by state law.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook; willingness to learn claims management.
• Strong verbal and written communication skills and ability to convey information clearly and professionally.
• Sound judgment and effective decision-making within established authority.
• Strong customer service skills and commitment to a positive experience for insureds and claimants.
• Attention to detail, organization, and ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Openness to continuous learning.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.

Responsibilities

• Participate in structured training on insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job learning.
• Assist with reviewing, investigating, and documenting Workers Compensation claims under close supervision.
• Investigate claims and develop and evaluate action plans for resolution, including assessing coverage, compensability, and potential fraud.
• Participate in telephonic and/or onsite file reviews.
• Learn to determine coverage, compensability, and exposure based on policy terms and claim facts.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Communicate claim status to relevant parties, including business customers, injured employees, medical providers, and legal counsel.
• Maintain accurate claim activity records in claim management systems.
• Help achieve positive outcomes by returning injured parties to work when appropriate, including coordinating medical treatment with internal or external resources.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Acquire and maintain relevant insurance licenses within three months of starting the job to meet state and Travelers requirements.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program: Travelers makes an annual 401(k) contribution when an employee makes a payment toward student loan debt.
• Pension plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED