Workcamper - Front Desk / Housekeeping

Advanced Outdoor MGMT•Cedar City, UT

About The Position

The Workcamper - Front Desk / Housekeeping role handles guest services and front-office operations at a campground or similar lodging property. The employee operates and maintains the online booking system, responds to calls and inquiries, makes reservations, assists guests with check-in and check-out, verifies registration information, processes charges and payments, and monitors reservations and guest accounts. The role also requires professional communication with guests, managers, and co-workers; following standard operating procedures and payment-handling policies; generating reports as directed; and keeping the front office, reservations area, and retail area orderly. Light housekeeping duties include dusting, vacuuming, merchandising, stocking, disposing of trash, and cleaning employee restrooms. The position requires 24 hours of work per week in exchange for an FHU site and a $50 utility allowance.

Requirements

Work 24 hours per week.

Responsibilities

Maintain and operate the online booking system and train others as requested by management.
Receive incoming calls and inquiries efficiently, professionally, and in a timely manner.
Greet guests, complete check-ins, and escort guests to their sites or rentals promptly and courteously.
Follow administrative procedures for guest accounts, including reservations, check-ins, check-outs, and verification of registration information.
Monitor online reservations and accounts as needed.
Communicate effectively with guests, managers, and co-workers.
Follow standard operating procedures.
Accurately process charges and payments.
Follow cash and credit card handling procedures.
Generate reports as directed by management.
Handle inquiries, messages, bookings, and general calls professionally, effectively, and courteously.
Keep the front office, reservations area, and retail area clean and orderly.
Perform light housekeeping in the front office and retail store, including dusting, vacuuming, merchandising, stocking, disposing of trash, and cleaning employee restrooms.