Work Order Coordinator

Southeast Airport Services Inc•Los Angeles, CA

20d•Onsite

About The Position

Under minimal direction, this role is responsible for providing support to technical staff and performing administrative duties as assigned by the customer and the Site Manager. The position involves dispatching personnel to repair conveyor line issues, creating work orders, and maintaining databases and reports related to the maintenance site and conveyor line operation. The role also requires maintaining communication with the customer, documenting daily functions and system statistics, and assisting with clearing jams in the baggage handling system. Establishing and maintaining positive working relationships with colleagues and the customer is essential. Additionally, the role may involve maintaining parts inventory and data entry in CMMS, as well as completing all assigned safety training and complying with ELS safety programs.

Requirements

High School Graduate or General Education Degree (GED).
Ability to work a non-traditional schedule including weekends and holidays.
Must be able to read, write, speak and understand English.
Must be able to obtain and maintain an Airport Security badge.
Must have and maintain a valid driver’s license and be insurable under the Company’s insurance policy.
Must be able to comply with the ELS Drug and Alcohol policy.
Basic computer knowledge, Microsoft Office Suite (Word, Excel).
Ability to log in, retrieve and answer emails, and take training.

Nice To Haves

Previous experience in an airport environment.
Ability to communicate clearly and effectively with the customer, TSA and Airline representatives.
Good knowledge of Industrial safety.
Ability to type a minimum of 30 WPM.
Ability to speak clearly over a two-way radio system.
Excellent customer service, interpersonal and organizational skills.
Good computer skills (CMMS, MS Office, Baggage System User Interface).
Previous experience with warehousing and inventory.
Knowledge of baggage handling systems.
Ability to pass a basic mechanical/electrical aptitude test.
Previous experience with Computerized maintenance Management Systems (CMMS).
Basic accounting and budgeting skills.
Ability to accept responsibility and account for his/her actions.
Ability to use thinking and reasoning to solve a problem.
Ability to take care of customer needs while following company procedures.
Ability to demonstrate conduct conforming to a set of values and accepted standards.
Ability to focus on a goal and obtain a pre-determined result.
Ability to formulate a sound decision using the available information.
Ability to effectively build relationships with customers and co-workers.
Possess the trait of being organized or following a systematic method of performing a task.
Ability to work with people regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type.
Ability to get along well with a variety of personalities and individuals.
Ability to obtain the proper resources to complete job assignment.
Ability to identify and correct conditions that affect employee safety.
Ability to be truthful and be seen as credible in the workplace.
Ability to communicate clearly and concisely, both orally and concisely.
Ability to work under pressure with time constraints.
Ability to complete assigned training in a timely manner.

Responsibilities

Dispatches personnel or technicians to problems that occur on the conveyor line and create work orders for the repairs that are to be made.
Work according to Company regulations and procedures, and instruction from Management.
May provide telephone reception for the Maintenance site.
Exercises initiative and judgment to see that issues requiring attention are referred to delegated authority or handled in a manner designed to minimize the effect to the conveyor line outages.
Create, modify, and update databases / spreadsheets associated with the administration of the Maintenance Site, and maintain filing and reports relating to the conveyor line operation.
Runs applicable reports for the customer when requested and/or scheduled.
Maintain operational communication with the customer when needed.
Documents the daily functions, outages and statistics of the conveyor system.
Maintains accurate flight table with the assistance of the customer. Make any corrections on a temporary and/or permanent basis.
Assists in clearing Jams from the baggage handling system.
Establish and maintain a positive working relationship with co-workers, supervisors and the customer.
May maintain parts inventory and be responsible for data entry in CMMS.
Complete all safety training as assigned by the Company.
Compliance with all ELS safety programs, policies and procedures.
Perform additional duties/assignments that may be required by management from time to time.