Order Management Coordinator

Thermon•San Marcos, TX

About The Position

Provides customer support and executes order processing. This is a hands-on position for an individual capable of executing processes and procedures with minimal supervision. Who are we? Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability and efficiency to deliver the lowest total cost of ownership. Thermon offers over 250 products, software and services across multiple brands, providing a range of offerings from boilers, transportation heaters, and liquid load banks to tubing bundles and heat trace. We are the silent guardians of critical infrastructure. From the relentless demands of chemical plants and the intricate networks of rail and transit to the vital pulse of power generation, we innovate solutions that ensure optimal operation, protect critical assets, and maximize efficiency. We care deeply about the success of our customers, the well-being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and integrity in everything we do. Through collaboration , we unite a rich legacy of expertise with a trusted global team, partnering side-by-side with our customers. We transfer the warmth needed to make life work.

Requirements

3-5 years of relevant order processing for a manufacturing company.
Experience with an ERP software system.
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Nice To Haves

Microsoft Dynamics AX/D365 a plus

Responsibilities

Monitors and updates delayed shipments daily in ERP software program.
Manages and tracks complex orders to ensure timely scheduling and shipments.
Able to read and interpret customer purchase order specifications and coordinate requirements with various department within Thermon and vendors, as required.
Coordinates and processes sales orders for internal and external customers.
Primary point of contact for customers. Acts as liaison between sales, Thermon reps, final customers and internal Thermon departments.
Able to follow order management processes and documentation for accurate transactions.
Assists and provides guidance to sales managers, sales personnel, reps and final customers with order management processes & procedures, INCOTERMS, proforma invoices, commercial invoices & shipping documentation.
Maintains contact with Thermon's affiliate offices, customers, reps and inspectors regarding order status and provides timely notification of delays.
Coordinates new orders/new customers' processes for payment terms, mode of delivery, customer setup in Dynamics AX/D365 prior to order entry.
Enters and invoices orders in Dynamics AX/D365 ERP system.
Assists Order Fulfilment Manager with additional responsibilities.
Comply with safety regulations and maintain clean and orderly work areas.