Order Management Coordinator

Oxford Instruments Plc•Concord, MA

20h•$58,000 - $68,000

About The Position

The Order Management Coordinator is responsible for overseeing the complete lifecycle of customer orders; from quote acceptance, fulfillment, invoicing and post delivery support. This role serves as the operation bridge between Sales, Service, Finance and Operations to ensure accurate order execution, timely service delivery, and a best-in-class customer experience.

Requirements

Able to work independently and within a team-driven environment.
Strong time management and organizational skills
Conflict resolution skills; able to follow escalation paths
Adaptability with change implementation within the organization positively and effectively.
Strong, proactive communication skills – verbal and written
Positive attitude and engagement
Customer focused mindset with the ability to problem solve
5 years experience in the technology, equipment manufacturing, or scientific instrumentation industry preferred.
Minimum of associate degree or equivalent preferred.
5 years’ experience using Oracle/CRM/SAP/Sage/Saleslogix-based software.
Proficient in Microsoft Office.
5 years’ experience in customer service and relations.

Responsibilities

New order entry for sales and service, across all Business Units under OIA; tracking order through closure and invoicing
New system, training, PM, Onsite, Depot, Spares
PO & Terms legal review and acceptance
Issue order acknowledgments, status updates, and relevant information to internal and external customers
Work with legal on COI requests
Collaborate directly with overseas manufacturing and logistics teams, to ensure accurate order execution & delivery.
CRM management
Collaborate with Regional Sales and Field Service teams to build professional relationships based on trust and respect.
Handle incoming calls and correspondence
Enter technical support enquiries
Maintaining accurate customer records to ensure perpetual data integrity.
Projects as identified by reporting manager