Technical Work Order Specialist

Conservice • Logan, UT

1d

About The Position

The Service Planning Specialist I analyzes the health of submeter systems and
provides service plans to our scheduling, supply chain, and technicians in order
to resolve equipment failures. You will diagnose issues, select the appropriate
replacement hardware, and provide clear, methodical instructions for our Field
Technicians. This is an ideal role for an analytical problem-solver who enjoys
working within complex systems.

Requirements

• Analytical Reasoning: Ability to recognize patterns within data and use process documentation to troubleshoot issues.
• Methodical Execution: Must be able to follow multi-step processes across different software systems with high consistency and quality output.
• Attention to Detail: Precision in selecting hardware and writing instructions is vital to ensure high customer experience and resolution rate.
• Clear Communication: Ability to communicate technical information simply and professionally to both clients (via email/phone) and internal field staff.
• Technical Proficiency: Working knowledge of Microsoft Excel, Google Drive, and Gmail.

Nice To Haves

• Experience with NetSuite or similar ERP/database software is a significant plus.

Responsibilities

• System Analysis & Diagnosis: Regularly monitor property meter health and identify irregularities, outages, or hardware failures.
• Resolution Design: Determine the "why" behind system failures. Select the correct replacement equipment and technical instructions required for a successful repair.
• Work Order & Sales Order Management: Generate accurate Work Orders and Sales Orders. Ensure all administrative steps follow established internal protocols to maintain data integrity.
• Technical Instruction: Translate complex technical needs into clear, concise instructions for Field Technicians to ensure "first-time fix" success on-site.
• Client Coordination: Act as a point of contact for clients, delivering maintenance proposals, answering baseline technical questions, and providing high level next step expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees