Work Management Technician

Pike•Greenville, SC

About The Position

The Work Management Technician works with a major customer during implementation of a new work management system, helping employees become familiar with both their specific roles and the Company’s overall needs. The role may suit people with backgrounds in business, systems, leadership, human resources, development, or education. The position supports field operations by identifying and processing work in the customer’s system, preparing actionable projects, coordinating information and schedules, and tracking project and service-request status. The technician also communicates with project supervisors, field crews, and the customer’s Work Management System specialists. Pike describes itself as a provider of construction, repair, and engineering services for electric and gas utilities and telecommunications companies, with a growing portfolio of turnkey renewable projects. The company highlights a family-oriented workplace and a culture of safety, collaboration, innovation, and customer service.

Requirements

High school diploma or GED.
Familiarity with work management systems or processes.
Ability to plan, multitask, and manage time effectively.
Strong written and verbal communication skills.
Familiarity with Microsoft Office.

Responsibilities

Identify new work in the customer’s online Work Management System.
Process work packets to create actionable projects for field employees.
Gather and disseminate locate information for underground utility lines.
Distribute information to the field to help facilitate work.
Update project information and status in the work management system.
Submit and track service requests through the system.
Report project status information to project supervisors.
Maintain schedules for field crews and advocate for them.
Interface with the customer’s Work Management System specialists.
Perform other related duties as required to meet the organization’s ongoing needs.