Work for Success Facilitator/Case Manager

Mirror•Topeka, KS

About The Position

Under the supervision of the Work for Success Program Director, the Work for Success Case Manager provides case management, referral, and family enrichment services to participants in the Mirror Work for Success Program. The role helps participants address barriers to employment and supports their continued success. The Case Manager is expected to work ethically and professionally, uphold respect for Mirror and the Kansas Department for Children and Families, understand the program’s statement of work and contractual requirements, follow Board of Directors policies, and comply with applicable federal, state, and local regulations. The Case Manager delivers individual support and educational presentations on topics such as personal and professional development, healthy relationships, parenting and family enrichment, family violence prevention, portfolios and resumes, interviewing, employment applications, job fairs, and placement resources. The position also coordinates participant referrals, tracks grant data and outcomes, supports recruitment and participant transitions into coaching, collaborates with the program team, and maintains required grant documentation and reports.

Requirements

Bachelor’s degree from an accredited four-year college or university in a social or behavioral science field, such as criminal justice, counseling, social work, sociology, psychology, or substance abuse counseling; candidates without a degree may also be considered if they have multiple years of relevant experience in community collaboration and mobilization, workforce development, presentation skills, and/or serving diverse populations.
At least one year of paid experience providing case management or workforce development services.
Excellent interpersonal skills and effective verbal and written communication abilities.
Ability to maintain team spirit and work cooperatively with others.
Adaptability to change and effective organizational skills.
Ability to organize and follow through on multiple tasks.
Consistent good judgment and decision-making skills.
Ability to establish and maintain rapport with the target population.
Ability to pass a background check and child abuse check.
Must be free of chemical dependency for at least two years before employment.
Proficiency in Microsoft Word and Outlook.
Valid driver’s license.
Position may involve bending, walking stairs, and occasionally lifting up to 40 pounds.

Nice To Haves

Bilingual English and Spanish skills receive strong consideration, but are not mandatory.
Basic understanding of Excel is preferred.

Responsibilities

Facilitate educational presentations on personal and professional development, healthy relationships, parenting and family enrichment, family violence prevention, portfolio development and resume writing, interview techniques, employment applications, job fairs, and other placement resources as needed.
Provide case management and referral services in areas including employment, vocational training, continued education or GED testing, community resources, legal assistance, housing, family enrichment, family violence, and other client needs.
Meet with clients at least once a week to follow up on life plans and goals.
Track and collect grant-related data and submit required reports and summaries to the Program Director in a timely manner.
Work with the program team to deliver services aligned with outcome objectives for employment, job retention, and family enhancement.
Collaborate with the team to plan and lead effective training.
Participate in participant recruitment, orientation, training, and transition into coaching.
Attend trainings required by Mirror and the grantor, including webinars and quarterly meetings.
Provide individual sessions to help participants identify and resolve problems, behaviors, or cognitions that interfere with training completion, finding or retaining employment, or family effectiveness.
Contact employers, promote the program and its participants at job fairs, and call employers with job openings.
Maintain grant-related paperwork and report outcomes.
Facilitate appropriate referrals to community-based services based on participants’ personal needs and consistent with Mirror policy and grantor guidance.
Perform other responsibilities as assigned by the Mirror Work for Success Program Director or members of the Mirror Management Team.