Case Manager/Success Coach

Union County Community Action, Inc • Monroe, NC

4d • Onsite

About The Position

Union County Community Action, Inc. (UCCA) is seeking a motivated professional to support families through Head Start and Community Services programs. The role combines family coaching, resource coordination, male engagement initiatives, and case management to help participants achieve education, employment, and personal success. The work location is Monroe, Union County, North Carolina. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m., for 40 hours per week. The starting rate is $19.70 per hour, with an estimated annual salary of $40,976.

The position supports families and program participants through recruitment, family partnership agreements, service planning, coaching, referrals, eligibility determinations, workshops, home visits, outreach, and coordination with program staff and community partners. It also maintains records in ChildPlus and supports Head Start and CSBG performance goals and standards.

Requirements

• Bachelor's degree in Social Work, Sociology, Psychology, Human Services, or a related field.
• Valid driver's license required.
• CDL required within 90 days of employment.
• Strong communication, organization, and relationship-building skills.

Nice To Haves

• One to three years of related experience working with children, families, or community programs preferred.
• Experience in case management, family services, community outreach, or social services preferred.
• Bilingual skills preferred.

Responsibilities

• Recruit eligible families and program participants.
• Develop and follow up on Family Partnership Agreements and service plans.
• Connect families with community agencies and support services.
• Provide coaching and mentoring related to education, employment, and personal success.
• Determine eligibility and assist participants with service applications.
• Facilitate workshops based on assessed needs and available resources.
• Conduct home visits and follow up on referrals and family needs.
• Maintain accurate records and enter data within ChildPlus.
• Collaborate with site staff and community partners to coordinate services.
• Complete needs assessments and ROMA-based service planning.
• Assist with program recruitment and outreach efforts.
• Support Head Start and CSBG performance goals and standards.

Benefits

• Eligible employer for the Public Service Loan Forgiveness (PSLF) Program.
• Medical, dental, and vision insurance through BCBSNC.
• Company-paid life insurance and short-term disability insurance.
• 401(k) eligibility after one year of employment.
• 12 paid holidays.
• Paid annual and sick leave.
• Tuition assistance opportunities.
• Employee referral program.
• Professional development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level