Work for Success Facilitator/Case Manager

MIRROR INC•Topeka, IL

7d•Onsite

About The Position

The Work for Success Case Manager provides case management, referrals, and family enrichment services to participants in the Mirror Work for Success Program. Under the supervision of the Work for Success Program Director, the Case Manager helps participants address barriers to employment and achieve continuing success. The role requires ethical and professional conduct, familiarity with the program’s statement of work and contractual provisions with the Kansas Department for Children and Families (DCF), and compliance with agency policies and applicable federal, state, and local regulations. The Case Manager provides individual support and weekly follow-ups, facilitates educational presentations and training, connects participants with community resources, and helps them pursue employment, education, and family goals. The role also supports recruitment and participant transitions, collaborates with the program team and employers, and maintains grant-related data, paperwork, and reports.

Requirements

Bachelor’s degree from an accredited four-year college or university in a social or behavioral science field, such as criminal justice, counseling, social work, sociology, psychology, or substance abuse counseling, or a closely related field; candidates without a degree may be considered if they have multiple years of relevant experience in community collaboration and mobilization, workforce development, presentation skills, and/or serving diverse populations.
At least one year of paid experience providing case management or workforce development services.
Excellent interpersonal skills and effective verbal and written communication skills.
Ability to maintain team spirit and work cooperatively with others.
Adaptability to change and effective organizational skills.
Ability to organize and follow through on multiple tasks.
Consistent good judgment and decision-making skills.
Ability to establish and maintain rapport with the target population.
Ability to pass a background and child abuse check.
Must have been free of chemical dependency for at least two years before employment.
Proficiency in Microsoft Word and Outlook.
Valid driver’s license.
Position may involve bending, walking stairs, and occasionally lifting up to 40 pounds.

Nice To Haves

Bilingual English and Spanish skills receive strong consideration, but are not mandatory.
Basic understanding of Excel is preferred.

Responsibilities

Facilitate educational presentations as needed on personal and professional development, healthy relationships, parenting and family enrichment, family violence prevention, portfolio development and resume writing, interview techniques, employment applications, job fairs, and other placement resources.
Provide case management and referral services in areas including employment, vocational training, continued education or GED testing, community resources, legal assistance, housing, family enrichment, family violence, and other client needs.
Meet with clients at least once a week to follow up on life plans and goals.
Track and collect data for grants, and complete required reports and summaries for the Program Director in a timely manner.
Work with the program team to deliver programs aligned with outcome objectives for employment, retention, and family enhancement.
Collaborate with the team to plan and lead effective training.
Participate in recruitment, orientation, training, and participants’ transition into coaching.
Attend trainings required by Mirror and the grantor, including webinars and quarterly meetings.
Provide individual sessions to help participants identify and resolve problems, behaviors, or cognitions that hinder training completion, employment, job retention, or family effectiveness.
Contact employers, promote the program and participants, attend job fairs, and call employers who are hiring.
Maintain grant-related paperwork and report outcomes.
Facilitate appropriate referrals to community-based services consistent with Mirror policy and grantor guidance.
Perform other responsibilities as assigned by the Work for Success Program Director or Mirror Management Team.