Work Cafe, Full Time Concierge, Madison Ave, NY

Santander • New York, NY

21d • $30,000 - $47,000

About The Position

The Work Café Concierge is the primary customer-facing role within the Work Café, responsible for creating an engaging, welcoming, and professional environment. The role coordinates co-working, meeting facilities, and room bookings, and assists with Work Café events and programming. The Concierge supports customers with routine transactions and coordinates specialized support with Work Café Relationship Managers and other Santander resources.

The Concierge delivers Santander and Work Café customer-experience standards, welcomes and directs customers, and encourages use of digital products and self-service channels. The role promotes Work Café services, co-working, room bookings, and events; coordinates room reservations and prepares rooms before and after appointments; and works with third-party baristas and cleaners to maintain a welcoming environment. The Concierge also supports the Work Café Manager and Events Manager with event promotion and on-the-day activities.

Requirements

• Associate’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
• At least 1 year of customer service experience.
• Enthusiasm for creating an exceptional customer experience, including greeting customers, learning their names, and knowing the community.
• Passion for demonstrating and promoting digital products and services.
• Skill in customer engagement and creating a sense of community.
• Credible, trustworthy, and professional image.
• Ability to manage multiple priorities.
• Attention to detail, problem-solving ability, and a proactive approach.
• Ability to exercise flexibility and responsiveness.
• Strong interpersonal, communication, time-management, and organizational skills.
• Ability to comply with policies and procedures.
• Strong computer knowledge and Windows skills.
• Legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

• At least 1 year of communications, marketing, or event-planning experience.
• Established work history or equivalent demonstrated through work experience, training, military service, or education.

Responsibilities

• Deliver Santander and Work Café customer-experience standards and create exceptional experiences with every interaction.
• Serve as the first point of contact for customers entering the Work Café and direct them to the appropriate area.
• Explain the benefits of digital products and services and encourage customers to use self-service and alternative channels.
• Support the Work Café Manager and Work Café Events Manager with programming and events, including promotion, greeting, check-in, setup, and cleanup.
• Promote Work Café services, co-working, room bookings, and events.
• Manage and coordinate customer and colleague room bookings, ensuring rooms are welcoming and in good order before and after appointments.
• Address customer enquiries by directing customers to the appropriate Work Café area, facility, resource, or business partner.
• Work with third-party baristas and cleaners to maintain a welcoming environment and resolve issues effectively.
• Support customers with routine transactions and coordinate specialized support with Work Café Relationship Managers and other Santander resources.

Benefits

• The company states that it offers a competitive rewards package and benefits designed to support employees, their families, and their well-being; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree