Sales - Wireless Specialist

Russell Cellular•Glenwood Springs, CO

About The Position

Russell Cellular, a Verizon Authorized Retailer, is seeking a Wireless Specialist to help customers find wireless solutions and deliver a strong customer experience. The role combines relationship-building, problem-solving, and sales in a retail environment. Employees are expected to practice Russell Cellular’s values of Integrity, Expertise, Initiative, and Service and its commitment to caring for every person. Compensation includes a base rate of $15.16 per hour plus uncapped commission. Average earnings are stated as up to $20.00 per hour, with the opportunity for high performers to earn more through commissions. A $1,000 sign-on bonus is offered in two installments: $500 within the first one to two paychecks and $500 after 90 days of employment. Eligible employees may have access to medical, dental, vision, and life insurance; a 401(k) with employer matching opportunities; paid time off, paid sick leave, and company holidays; an Employee Assistance Program; Verizon discounts, sales contests, and performance incentives; career development, advancement opportunities, and paid training; and same-day pay options. This is an evergreen posting, and applications may be considered for current or future openings in the designated market.

Requirements

Positive attitude and passion for helping customers.
Strong interpersonal, communication, and relationship-building skills.
Motivation to learn, grow, and succeed in a sales-driven environment.
Comfort with technology and ability to quickly learn new products and services.
Flexibility to work varied schedules, including evenings, weekends, and holidays as needed.
Ability to lift up to 50 pounds.

Nice To Haves

Retail, sales, or customer service experience is preferred but not required.

Responsibilities

Deliver customer service while helping customers with devices, wireless plans, accessories, and services.
Identify customer needs by asking questions and recommend personalized solutions.
Build customer relationships through service and follow-up.
Help customers with account questions, device setup, troubleshooting, and service-related concerns.
Generate sales opportunities through community outreach, customer follow-up, and local marketing initiatives.
Maintain knowledge of wireless products, services, and promotions through ongoing training.
Assist with daily store operations, including merchandising, inventory management, cash handling, and opening and closing procedures.
Work toward individual and team sales goals in a fast-paced retail environment.