Wireless Retail Sales Associate SANFORD | S Orlando Dr

Arch Telecom • Sanford, FL

12d • Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates work as part of a Retail Team to represent the brand and its Core Values. They create energy and excitement around products and services, prioritize customer needs, and build meaningful customer relationships. This is a learning role, with training intended to develop the skills and expertise needed for promotion to Mobile Expert.

The role involves delivering a high-quality customer experience while learning customer service and sales skills. Associates help customers continue their shopping journey, demonstrate technology, recommend personalized devices, services, accessories, and Internet of Things products, and guide customers through purchases. They also learn to use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. Associates complete training on the in-store experience, processes, systems, and reference resources, and collaborate with colleagues across business and customer service channels to resolve issues, hand off small-business leads, and support a consistent customer experience.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.
• Six months of customer service and/or sales experience.

Nice To Haves

• Retail environment experience preferred.
• Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.

Responsibilities

• Provide a high-quality customer experience and build customer loyalty.
• Help customers continue their shopping journey across online, customer care, and in-store channels.
• Explore customer needs and demonstrate current technology in the store.
• Recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage and plans and to inspect, review, and troubleshoot devices and accounts.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED