WIOA Youth Assistant Manager

Peckham, Inc.•Lansing, MI

10d•Onsite

About The Position

The WIOA Youth Assistant Manager provides leadership and supervision for WIOA Youth and Jobs for Michigan’s Graduates programs in Eaton and Clinton County. The role monitors referrals and caseloads for in-school and out-of-school youth programs, supports compliance with program requirements, coordinates with community partners and referral sources, responds to information requests, and reviews and approves education, training, and supportive-service payments. The Assistant Manager also serves as a Career Coach for a small participant caseload and supervises a small team of Youth Services staff. The position oversees program operations, staff workflow, contractual obligations, performance measures, budgets, expenses, and continuous improvement. It conducts file audits, participates in partner and community meetings and events, prepares program-performance responses, and uses OSMIS and APEX to track performance measures. Case management work includes client intake and orientation, maintaining case files, developing individualized service plans, monitoring progress, and coordinating services with referral agencies and community partners. This is a staff position with Peckham Inc. based in Lansing, Michigan. Applicants must have reliable transportation for frequent off-site trips. The physical demands may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

Requirements

Bachelor’s degree in social work, human services, psychology, or a related field and 1–2 years of related experience and/or training; alternatively, 5–6 years of related experience in lieu of a degree.
Reliable transportation for frequent off-site trips.
Knowledge of principles and processes for career counseling and guidance, customer and personal services, customer-needs assessment, and evaluation of customer satisfaction.
Knowledge of human behavior and performance, individual differences in ability, personality and interests, and learning and motivation.

Nice To Haves

Master’s degree.
Previous case-management experience or experience with Michigan Works! Adult program services.
Global Career Development Facilitator (GCDF) or Business Solutions Professional (BSP) certification.
Strong business acumen and decision-making skills.
Ability to develop and lead others by inspiring trust and confidence.
Strong communication skills and ability to build relationships.
Results-oriented approach and strategic mindset.

Responsibilities

Monitor referrals and caseloads for program eligibility, compliance, documentation, and adherence to policy.
Train and supervise program staff, including a team of 3–6 staff members, and monitor staff compliance with program requirements.
Provide problem-solving assistance and emergency participant intervention as needed.
Conduct file audits to ensure compliance with Capital Area Michigan Works!, state, and Peckham standards.
Ensure contractual obligations are met and performance measures are achieved.
Review and approve client supportive-service requests.
Serve as a point of contact for Capital Area Michigan Works! Employment Services and Administration.
Attend meetings required by Capital Area Michigan Works!, Peckham, and partner agencies.
Assist with program budgets, contract modifications, and expense monitoring.
Pursue continuous improvement in program design, service delivery, and customer service to meet stakeholder needs and contractual performance expectations.
Direct, plan, and implement organizational policies, objectives, and activities while monitoring and prioritizing staff workflow.
Sign checks for supportive-services vendors and participant reimbursements.
Assist with month-end billing, accruals, and credit-card expenses.
Prepare responses to Capital Area Michigan Works! and the Accountability Committee regarding program performance outcomes.
Use OSMIS and the APEX database for performance measures.
Create enrollment and termination tables for clients served in career services and training programs.
Participate in community and employer events with Capital Area Michigan Works! and Peckham, Inc.
Conduct client intake and orientation.
Prepare and maintain case records, including personal and eligibility information, services provided, contact narratives, and relevant correspondence.
Develop individualized service plans based on clients’ aptitudes, education, physical abilities, and career goals within a demand-driven workforce development system.
Monitor and record client progress before and after placement to ensure goals and objectives are met.
Confer with referral agencies and community partners to develop and implement service plans.
Coordinate client services in collaboration with other programs.
Meet or exceed established contractual performance expectations.