WIOA Youth Assistant Manager

Peckham • Lansing, MI

9d

About The Position

The WIOA Youth Assistant Manager provides leadership and supervision for Workforce Innovation and Opportunity Act (WIOA) Youth programs and Jobs for Michigan’s Graduates programs in Eaton and Clinton Counties. The role monitors referrals and caseloads for In-School and Out-of-School Youth programs, supports program eligibility and compliance, and helps ensure contractual obligations and performance measures are met. The Assistant Manager coordinates with community partners and referral sources, responds to information requests, assists with budgets and contract monitoring, and reviews and approves education, training, and supportive-service payments. The position also serves as a Career Coach for a small participant caseload and supervises a small team of Youth Services staff.

The role includes case management, staff development, file audits, participant intervention, contract and performance reporting, and ongoing improvement of program design, service delivery, and customer service. It requires frequent off-site trips and reliable transportation.

Requirements

• Reliable transportation for frequent off-site trips.
• Bachelor’s degree in social work, human services, psychology, or a related field and 1–2 years of related experience and/or training; alternatively, 5–6 years of related experience in lieu of a degree.
• Knowledge of principles and processes for career counseling and guidance, customer and personal services, customer-needs assessment, and evaluation of customer satisfaction.
• Knowledge of human behavior and performance, individual differences in ability, personality and interests, and learning and motivation.

Nice To Haves

• Master’s degree.
• Previous case management experience or experience with Michigan Works! Adult program services.
• Global Career Development Facilitator (GCDF) or Business Solutions Professional (BSP) certification.
• Strong business acumen and decision-making skills.
• Ability to develop and lead others by inspiring trust and confidence.
• Strong communication skills and ability to build relationships.
• Results-oriented approach and strategic mindset.

Responsibilities

• Monitor program referrals and caseloads for eligibility, compliance, documentation, and adherence to policy.
• Train and supervise program staff, including a team of 3–6 staff, and monitor staff compliance with program requirements.
• Provide problem-solving support and emergency intervention for participants.
• Conduct file audits to ensure compliance with Capital Area Michigan Works!, state, and Peckham standards.
• Ensure contractual obligations and performance measures are met.
• Review and approve participant supportive-service requests, including education, training, and support payments.
• Serve as a point of contact for Capital Area Michigan Works! Employment Services and Administration.
• Attend meetings required by Capital Area Michigan Works!, Peckham, and partner agencies.
• Assist with program budgets, contract modifications, and expense monitoring.
• Improve program design, service delivery, and customer service to meet stakeholder needs and contract expectations.
• Plan and implement organizational policies, objectives, and activities while monitoring and prioritizing staff workflow.
• Sign checks for supportive-services vendors and participant reimbursements.
• Assist with month-end billing, accruals, and credit-card expenses.
• Prepare responses to Capital Area Michigan Works! and the Accountability Committee regarding program performance outcomes.
• Use OSMIS and the APEX database for performance measures and create enrollment and termination tables for clients served.
• Participate in community and employer events with Capital Area Michigan Works! and Peckham.
• Conduct client intake and orientation.
• Prepare and maintain client records and case files, including eligibility information, services provided, contact narratives, and relevant correspondence.
• Develop individualized service plans aligned with clients’ aptitudes, education, physical abilities, career goals, and workforce demand.
• Monitor and record client progress before and after placement to ensure goals and objectives are met.
• Confer with referral agencies and community partners to develop and implement service plans.
• Coordinate client services with other programs.
• Meet or exceed established contract performance expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager