Winter Valet

Martis Camp•Truckee, CA

24d•$22 - $27•Onsite

About The Position

The Winter Valet operates under the direction of the Winter Operations Manager and in accordance with the Club’s vision, mission, goals, and service standards. The position provides valet service at Lookout Lodge and Camp Lodge, serving as a first and last point of contact for members and guests and helping create a safe, memorable ski and dining experience. The Winter Valet works closely with the Winter Valet Supervisor and other Ambassadors to support the overall member ski experience. The role requires a polished, professional presence, a genuine passion for hospitality and the mountain lifestyle, and availability for early mornings, late evenings, weekends, holidays, and extended peak-season hours. Duties include welcoming and assisting guests, handling and parking vehicles safely, coordinating with snow removal, food and beverage, ski storage, transportation, and lodge teams, maintaining valet records, and sharing relevant Northstar ski and road-condition information. The position requires a valid driver’s license, a clean driving record, and passing a pre-employment drug screen. Compensation is $22.00–$27.00 per hour.

Requirements

Valid driver’s license.
Clean driving record; a copy of a clean DMV record must be provided upon offer of employment.
Must pass a pre-employment drug screen.
Must be able to work weekends and holidays, as well as early or late shifts.
Excellent verbal and written communication skills.
Excellent interpersonal and guest-service skills.
Strong organizational skills and attention to detail.
Strong critical-thinking skills.
Excellent time-management skills, including prioritizing and multitasking.
Ability to build positive relationships within and outside the organization.
Ability to maintain high ethical and moral standards and a professional personal presentation.
Ability to work effectively independently and as part of a team.
Ability to remain calm, safe, and attentive while working outdoors in winter conditions.
Willingness to provide friendly, professional hospitality to members and guests.
Ability to occasionally lift up to 50 pounds.
Ability to communicate in a collaborative work environment using technologies such as telephone, radio, and email.
Comfort driving in winter conditions and at night, and ability to get to work with consideration for winter driving conditions.
Ability to operate snow-removal equipment; shovel use is required.
Flexible schedule that includes weekends, holidays, and nights.

Nice To Haves

Familiarity with different vehicle styles and safe operation, including manual transmission.
Knowledge of the Northstar California ski experience, including snow conditions, lift ticket requirements, lift status, and road conditions.
Working knowledge of winter driving conditions and safe snow-removal equipment operation.
High school diploma or equivalent.
Ability to drive a stick shift.
Snow blower experience.

Responsibilities

Greet arriving vehicles, open passenger and driver doors, and welcome members and guests by name when known.
Provide a welcoming arrival and departure experience as a first and last point of contact.
Maintain an accurate, up-to-date valet log for every vehicle serviced.
Ask departing members and guests whether they need anything else and remind them to check for items such as key fobs, ski passes, helmets, and gloves.
Assist with unloading skis and equipment, place them on the appropriate rack, and confirm items with guests before closing vehicle doors.
Operate and park vehicles carefully, including backing them into spaces and remaining alert to hazards.
Follow traffic laws and drive slowly and cautiously, especially in winter conditions and at night.
Leave vehicle windows slightly open where weather permits and secure keys or keyless remotes as appropriate.
Coordinate with snow-removal teams to keep the parking lot clear and safe.
Coordinate with Food and Beverage to keep the back patio clear of snow and ready for daily member use.
Communicate with Ski Storage about requested equipment and confirm member and guest names on equipment transported to or from the snow.
Maintain professional relationships with the transportation department and Lookout Lodge operations.
Maintain knowledge of Northstar ski conditions, lift ticket requirements, lift status, and road conditions.
Communicate positively and cooperatively with staff and Club members, anticipating member and guest needs.
Assign, track, and document member and guest vehicles and parking locations.
Track and preserve daily activity counts and report them to the Winter Operations Manager.
Refresh daily valet logbooks for each shift and submit prior-day logs for recording.
Perform other duties as assigned by the Winter Operations Manager.