Winner's Circle - Customer Service

Dave & Buster's Inc.•Philadelphia, PA

3d•$7 - $12

About The Position

The Winner’s Circle position ensures that Guests’ initial impressions of Dave & Buster’s are positive and welcoming. The role requires strong communication skills and guides Guests through their Midway experience by providing timely, accurate, and friendly service. Team Members assist with Guest questions and requests, offer recommendations, provide game assistance by notifying Support Technicians or Management, and invite Guests to return when they leave. The position also includes stocking, displaying, securing, and reconciling merchandise and tickets; maintaining inventory; checking supplies; and keeping the Winner’s Circle clean, organized, and properly stocked. Team Members set up displays to promote sales, communicate problems to supervisors or Managers, and assist other Team Members. The work takes place in a noisy, fast-paced environment and involves standing and moving throughout the shift, along with frequent reaching, bending, stooping, mopping, sweeping, and wiping.

Requirements

Must be at least 16 years of age.
Be friendly and able to smile frequently.
Be able to read and write handwritten notes.
Be able to lift and carry up to 30 pounds.
Be able to move about the facility and stand for long periods; walk or stand for 100% of the shift.
Be able to reach, bend, stoop, mop, sweep, and wipe frequently.
Be able to work in a noisy, fast-paced environment with distracting conditions.
Be able to work days, nights, and/or weekends as required.

Responsibilities

Create a welcoming first impression and deliver a positive Guest experience.
Provide timely and accurate service, manage wait times, and communicate information to Guests, Team Members, and Managers.
Greet Guests enthusiastically, assist with requests and questions, and recommend items.
Notify Support Technicians or Management when Guests need game assistance.
Check that departing Guests are satisfied, invite them to return, and notify a Manager if a Guest appears unhappy.
Keep the immediate supervisor informed of problems or unusual matters, take corrective action when appropriate, or suggest alternatives.
Accurately weigh tickets and scan merchandise to maintain cost controls.
Stock, display, and secure merchandise in storage areas.
Reconcile tickets and merchandise inventory and conduct inventory during or after a shift when applicable.
Check and restock supplies, bring areas up to standard, and discuss problem areas with a Manager.
Maintain the cleanliness and organization of the Winner’s Circle, including cleaning and stocking plush merchandise and shelves.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members and foster a cooperative and harmonious working environment.