Winner's Circle - Customer Service

Dave & Buster's Inc.•Oklahoma City, OK

9d•$7 - $11

About The Position

The Winner’s Circle position ensures Guests’ initial impressions of Dave & Buster’s are positive and welcoming. The role requires strong communication skills and guides Guests through their Midway experience. Team Members deliver an engaging Guest experience, provide timely service, assist with questions and game-related issues, and maintain merchandise, inventory, displays, and the cleanliness and organization of the Winner’s Circle. The work takes place in a noisy, fast-paced environment and requires frequent movement and standing.

Requirements

Must be at least 16 years of age.
Be friendly and smile frequently.
Work days, nights, and/or weekends as required.
Work in a noisy, fast-paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about the facility and stand for long periods; walk or stand for 100% of the shift.
Reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a welcoming Guest experience through food, drinks, games, and a fun environment.
Keep the immediate supervisor informed of significant problems or unusual matters, take corrective action when needed, and suggest alternatives as appropriate.
Provide timely, accurate service; manage wait times; and communicate information to Guests, Team Members, and Managers.
Greet Guests warmly upon arrival, assist with requests, answer questions, and make recommendations.
Promptly notify Support Technicians or Management when Guests need game assistance.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Notify a Manager when a Guest appears unhappy.
Accurately weigh tickets and scan merchandise to maintain cost controls.
Stock, display, and secure merchandise in storage areas.
Reconcile tickets and merchandise inventory and conduct merchandise inventory during or after a shift when applicable.
Check and restock supplies, bring areas up to standard, and discuss problem areas with a Manager.
Maintain the cleanliness and organization of the Winner’s Circle, including stocking and cleaning plush merchandise and shelves.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed and foster a cooperative, harmonious working relationship with colleagues.