Winner's Circle - Customer Service

Dave & Buster's•Utica, MI

10d

About The Position

The Winner’s Circle position creates a positive and welcoming first impression for Guests and guides them through their Midway experience at Dave & Buster’s. The role provides timely, accurate service, helps Guests with requests and questions, and supports merchandise and ticket operations. Team Members work collaboratively to maintain a clean, organized, well-stocked area and contribute to a cooperative, productive workplace. The posting describes flexible schedules that may accommodate school or other jobs and lists benefits available for many positions.

Requirements

Must be at least 16 years of age.
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in a noisy, fast-paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about the facility and stand for long periods; walk or stand for 100% of the shift.
Reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a welcoming Guest experience and guide Guests through their Midway experience.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Provide timely and accurate service, manage wait times, and communicate information to Guests, Team Members, and Managers.
Greet Guests positively and enthusiastically, assist with requests, answer questions, and make recommendations.
Notify Support Technicians or Management when Guests need game assistance.
Say farewell to departing Guests, check that their experience was satisfactory, invite them to return, and notify a Manager about Guests who appear unhappy.
Accurately weigh tickets and scan merchandise to maintain cost controls.
Stock, display, and secure merchandise in storage areas; reconcile ticket and merchandise inventory; and conduct merchandise inventory during or after a shift when applicable.
Check and restock necessary supplies, bring areas up to standard, and discuss problem areas with a Manager.
Review the cleanliness and organization of the Winner’s Circle and ensure plush merchandise and shelves are stocked, clean, and maintained.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed and maintain cooperative working relationships that support morale, productivity, and efficiency.