Winner's Circle - Customer Service

Dave & Buster's•Oklahoma City, OK

About The Position

The Winner’s Circle position creates a positive, welcoming first impression for Dave & Buster’s Guests and guides them through their Midway experience. The role provides timely, accurate service, answers questions, makes recommendations, assists with game-related requests, and helps ensure Guests leave satisfied and are invited to return. It also involves managing merchandise and tickets, maintaining displays and supplies, and keeping the Winner’s Circle clean and organized. Team Members work collaboratively with colleagues to support a cooperative and productive environment. The position operates in a noisy, fast-paced environment with distracting conditions and requires standing or walking throughout the shift.

Requirements

Must be at least 16 years of age.
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about the facility and stand for long periods; walk or stand for 100% of the shift.
Reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver an excellent Guest experience through the combination of food, drinks, and games.
Keep the immediate supervisor informed about problems or significant unusual matters, and take corrective action or suggest alternatives when appropriate.
Provide timely and accurate service, manage wait times, and communicate information to Guests, Team Members, and Managers.
Greet Guests positively and enthusiastically, assist with requests, answer questions, and make recommendations.
Promptly notify Support Technicians or Management when Guests need game assistance.
Bid farewell to departing Guests, check that their experience was satisfactory, invite them to return, and notify a Manager about Guests who appear unhappy.
Accurately weigh tickets and scan merchandise to support cost controls.
Stock, display, and secure merchandise in storage areas; reconcile tickets and merchandise inventory; and conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies, bring areas up to standard, and discuss problem areas with a Manager.
Review the cleanliness and organization of the Winner’s Circle; ensure plush merchandise and shelves are stocked, clean, and maintained.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed and maintain cooperative working relationships with colleagues.