Wine and Spirits Assistant Department Manager

Hy-Vee, Inc.•Raytown, MO

1d•Onsite

About The Position

The Wine and Spirits Assistant Department Manager supports the Department Manager in presenting fresh, innovative, high-quality products at competitive prices. The role supervises the team, manages inventory, maintains the sales floor, and serves as department leader when the Department Manager is away. It is a fast-paced retail position requiring customer-focused leadership and an organized, well-run department. The assistant manager provides customer service; supervises, assigns, and trains employees; stocks and maintains merchandise and displays; helps control inventory and sales; addresses customer issues; and supports store operations and special projects. The role reports to the Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and the Wine and Spirits Department Manager. Direct reports are Wine and Spirits Clerks. The position requires a high school diploma or equivalent experience. Six months or less of related work experience is preferred. Employees must complete a pre-employment drug screen. Night and weekend shifts are required.

Requirements

High school diploma or equivalent experience required.
Ability to follow written, verbal, or diagrammatic instructions in situations with concrete variables.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and organize materials; accurately copy data between records; and guide people clearly.
Ability to lead and develop a team and build a collaborative, customer-focused department culture.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Complete a pre-employment drug screen.
Night and weekend shifts are required.

Nice To Haves

Six months or less of related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Supervise and assign work for the evening and part-time crew, and train new employees.
Stock, rotate, and face products; review out-of-stocks, advertised items, and back stock.
Order merchandise as directed by the department head and control inventory.
Monitor sales and suggest sales ideas to the Department Manager.
Meet with vendors to obtain point-of-purchase materials and other sales-enhancing items.
Oversee intercom selling and price items for displays.
Review price tags and update signage as needed.
Handle and resolve customer issues professionally.
Assume management duties when the Department Manager is absent.
Unload trucks and ensure products are stocked in the appropriate areas.
Clean display cases and monitor maintenance of equipment and floors.
Follow proper sanitation procedures and maintain a clean, organized work area.
Instruct, assign, and review Wine and Spirits Clerks’ work; maintain standards and coordinate activities.
Assist in other store areas and take on special projects as required.
Adhere to Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.