Windows Systems Engineer (Application Packaging / Endpoint Environment - Remote)

A.C. Coy•Raleigh, NC

8d•Remote

About The Position

Tier One Technologies is seeking a Windows Systems Engineer experienced in application packaging and endpoint management. This is a remote contract-to-hire position originated in Raleigh, North Carolina. Candidates must be U.S. citizens. Selected candidates who do not already have the required clearance will undergo a federal government background investigation to receive it. Candidates must be able to obtain a Position of Public Trust Clearance, have lived in the United States for the past five years, and have no more than six months of travel outside the United States during that period, excluding military service. No corp-to-corp candidates will be accepted. The engineer will contribute to modernization of the endpoint environment, including Windows 11, Office 365, and other workplace transformation technologies. The role includes endpoint updates and management, application packaging and publishing, vulnerability remediation, pilot testing, scripting and automation, technical troubleshooting, documentation, customer-facing support, and process improvement. The engineer will coordinate with teams across endpoint Integration and other departments, follow formal change and test management procedures, and provide training and knowledge transfer to less experienced IT staff.

Requirements

A degree from an accredited college or university in the applicable field; if the degree is not in the applicable field, four additional years of related experience are required.
At least 8 years of relevant professional experience.
Proficiency in PowerShell scripting, focused on creating Windows packages within an endpoint environment.
Experience with Tanium and related endpoint management technologies.
Ability to collaborate across functions and work effectively with diverse teams to achieve shared objectives.
Strong written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
Excellent multitasking and time-management skills, including prioritizing and managing multiple concurrent projects.
In-depth knowledge of distributed system architectures, including hardware and software components.
Customer service skills and the ability to consistently address client problems and needs in a Service Center environment.
Ability to be proactive and resourceful while managing multiple priorities in a dynamic environment.
Must be a U.S. citizen and able to obtain a Position of Public Trust Clearance.
Must have lived in the United States for the past five years.
Must not have spent more than six months traveling outside the United States within the past five years; military service is excluded.

Responsibilities

Contribute to modernization of the endpoint environment, including Windows 11, Office 365, and workplace transformation technologies.
Perform and coordinate endpoint device updates, patching, application packaging, App Store publishing, vulnerability remediation, and pilot testing across the company.
Coordinate endpoint activities across endpoint Integration teams and with other departments as needed.
Use AI tools to deliver secure, reliable, modern endpoint solutions, selecting appropriate tools and handling data responsibly.
Operate, maintain, and support complex endpoint technology components, including modern Windows, iOS, and Android operating systems.
Develop PowerShell and VBScript solutions; package applications with Flexera WiseScript and InstallShield; and automate endpoint health remediation and software maintenance.
Analyze and resolve component-level availability and performance issues, collaborating with vendors on approved fixes.
Track open tickets and document conversations, GitHub script revisions, time logs, testing schedules, and Tanium targets for script rollouts.
Build and maintain specialized knowledge of current and emerging technologies within assigned platforms.
Provide training and knowledge transfer to less experienced IT team members, and deliver user assistance, training, and information sharing.
Provide customer-facing support across diverse technology components.
Follow formal change and test management procedures and promptly escalate atypical or unexpected findings.
Create action plans to resolve detected faults and track outcomes.
Independently install, test, and implement complex component-level infrastructure changes.
Conduct isolation testing for faulty equipment and software.
Establish and refine operational processes for technology platforms.
Use associated management systems to operate and monitor platforms.
Perform capacity and performance analysis and develop and implement optimization recommendations.
Develop recommendations and implementation procedures for new hardware and software and prepare presentation materials.
Document solution approaches and maintain troubleshooting records.
Maintain computer-based documentation and ticket systems to record configurations, track changes and issues, and compile performance data.