Windows Systems Engineer (Application Packaging / Endpoint Environment - Remote)

A.C. Coy•Raleigh, NC

7d•Remote

About The Position

Tier One Technologies is seeking a Windows Systems Engineer experienced in application packaging and endpoint management. This is a remote Contract-to-Hire position originated in Raleigh, North Carolina. Candidates must be U.S. citizens and able to obtain a Position of Public Trust clearance. Selected candidates without the required clearance will undergo a federal government background investigation. No corp-to-corp candidates will be accepted. The engineer will help modernize the endpoint environment, including Windows 11, Office 365, and other workplace-transformation technologies. The role supports endpoint updates, patching, application packaging, App Store publishing, vulnerability remediation, pilot testing, and operation of complex endpoint technology components across teams. The engineer will create scripts and packages, automate endpoint health remediation, provide customer-facing support, document and track work, and coordinate with other departments and vendors. The role also includes testing and implementing infrastructure changes, improving operational processes, analyzing capacity and performance, and sharing expertise with other IT team members.

Requirements

A degree from an accredited college or university in the applicable field; if the degree is not in the applicable field, four additional years of related experience are required.
At least 8 years of relevant professional experience.
Proficiency in PowerShell scripting, particularly creating Windows packages within an endpoint environment.
Experience with Tanium and related endpoint management technologies.
Hands-on knowledge of modern Windows, iOS, and Android operating systems.
In-depth knowledge of distributed system architectures, including hardware and software components.
Ability to collaborate across functions and work effectively with diverse teams.
Strong written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
Excellent multitasking and time management skills, including prioritizing and managing concurrent projects.
Customer service skills and the ability to consistently address client problems and needs in a Service Center environment.
Ability to be proactive and resourceful while managing multiple priorities in a dynamic environment.
Must be a U.S. citizen and able to obtain a Position of Public Trust clearance.
Must have lived in the United States for the past five years and must not have spent more than six months outside the United States during that period; military service is excluded.

Responsibilities

Contribute to modernization of the endpoint environment, including Windows 11, Office 365, and other workplace-transformation technologies.
Perform and coordinate endpoint device updates, patching, application packaging, App Store publishing, vulnerability remediation, and pilot testing.
Support endpoint activities across teams and coordinate with other departments as needed.
Use AI tools to deliver secure, reliable, and modern endpoint solutions, selecting appropriate tools and handling data responsibly.
Operate, maintain, and support complex endpoint technology components.
Develop PowerShell and VBScript solutions, package applications using Flexera WiseScript or InstallShield, and automate endpoint health remediation.
Automate tasks such as checking service status, restarting services, monitoring disk space and CPU, and reviewing Event Logs to remove legacy software, install updates, and resolve device issues.
Analyze and resolve component-level availability and performance issues, collaborating with vendors on approved fixes.
Track open tickets and document work stages, conversations, GitHub script revisions, time logs, testing schedules, and Tanium target creation for script rollouts.
Build and maintain specialized knowledge of current and emerging technologies within assigned platforms.
Provide training and knowledge transfer to less experienced IT team members.
Deliver user assistance, training, information sharing, and customer-facing support across diverse technology components.
Follow formal change and test management procedures and promptly escalate atypical or unexpected findings.
Create action plans to resolve detected faults and track outcomes.
Independently install, test, and implement complex component-level infrastructure changes.
Conduct isolation testing for faulty equipment and software.
Establish and refine operational processes for technology platforms.
Use associated management systems to operate and monitor platforms.
Perform capacity and performance analysis and develop and implement optimization recommendations.
Recommend new hardware and software and develop implementation procedures and presentation materials.
Document solution approaches and maintain troubleshooting records.
Maintain computer-based documentation and ticket systems to record configurations, track changes and issues, and compile performance data.