Windows Engineer – Endpoint Hardware & Browsers

The Vanguard Group•Wayne, PA

5d•Hybrid

About The Position

The Windows Engineer tests and evaluates vendor hardware for engineering certification through Device Council, including laptops, desktops, monitors, docks, and peripherals. The role builds test plans from standard evaluation checklists, benchmarks performance, validates BIOS, firmware, driver, and accessory compatibility, and provides documented pass/fail recommendations on 45-day and 60-day certification tracks. Hands-on testing is performed on-site in the hardware lab; otherwise, the role follows a hybrid schedule. The engineer develops hardware test standards and recommends vendor selections and technologies. They partner with support, Mac engineering, executive support, trading floor, and contact center teams to evaluate devices against business needs, and work with hardware vendors on pilots, firmware, roadmaps, and pricing inputs. They diagnose and resolve hardware, firmware, and driver issues with Windows Engineering and Operations teams, using Splunk, SysTrack, and Microsoft Graph queries against Intune data to identify user experience patterns and proactively detect issues. They recommend fixes and plan, test, and deploy them across the enterprise. The role owns Microsoft Edge and Google Chrome on Windows, including testing major releases, managing update channels and cadence, and maintaining browser configuration and ADMX-backed policies in Microsoft Intune. The engineer partners with Cyber Security on browser security baselines, extension governance, and incidents, and resolves browser support requests. They package, test, and deploy BIOS, firmware, and driver updates in waves across 30,000 Windows devices; coordinate with the OS deployment team to supply drivers for newly certified models; and validate Windows 11 feature updates on certified hardware. The engineer submits ServiceNow change requests, validates results, provides follow-up production support, and communicates changes to crew. They maintain repeatable test plans, results, and documentation, and co-author crew quick-start guides with support teams ahead of certification. They share testing and release knowledge with newer engineers; administer evaluation hardware by receiving, tracking, shipping, wiping, and redeploying units across sites; and maintain the test hardware tracker. Work is delivered in sprints using Jira and Confluence. The position also participates in special projects and performs other duties as assigned.

Requirements

At least five years of related work experience.
Undergraduate degree in a related field, or an equivalent combination of training and experience.
Hands-on experience testing and evaluating enterprise hardware, including benchmarking, managing BIOS, firmware, and drivers with vendor tools such as HP Image Assistant, and troubleshooting docks, monitors, and peripherals.
Windows 10/11 endpoint engineering experience with Microsoft Intune and Configuration Manager, including packaging, collections, configuration profiles, and ADMX-backed policy.
Experience managing Microsoft Edge or Google Chrome in an enterprise environment, including release channels, policy, and extensions.
Experience with ServiceNow change management, including wave-based rollouts, validation, and user communication.
Clear written communication skills for test plans, change records, and documentation that others can follow.
Ability to own several workstreams at once with limited direction and raise risks early.

Nice To Haves

MacOS management exposure.
PowerShell scripting for automation and validation.
Endpoint analytics experience with Splunk, SysTrack, and Microsoft Graph queries for Intune device data.
Azure Virtual Desktop (AVD) experience.
Jira and Confluence experience.
Headset and peripheral certification for unified communications, including Microsoft Teams and Genesys.
Vendor management experience, including pilots, escalations, and roadmap briefings.

Responsibilities

Test and evaluate vendor hardware for Device Council engineering certification, including laptops, desktops, monitors, docks, and peripherals.
Build test plans from standard evaluation checklists, benchmark performance, validate BIOS, firmware, driver, and accessory compatibility, and document pass/fail recommendations for 45-day and 60-day certification tracks.
Perform hands-on testing in the hardware lab when required and develop hardware test standards and recommendations for vendors and new technologies.
Partner with support, Mac engineering, executive support, trading floor, and contact center teams to test devices against business needs.
Work with vendors on pilots, firmware, roadmap briefings, and pricing inputs.
Troubleshoot and resolve hardware, firmware, and driver issues with Windows Engineering and Operations teams.
Use Splunk, SysTrack, and Microsoft Graph queries against Intune data to identify user experience issues and usage patterns and proactively detect hardware issues.
Recommend fixes and plan, test, and deploy them across the enterprise.
Own Microsoft Edge and Google Chrome on Windows, including release validation, update channels and cadence, and browser configuration and ADMX-backed policies in Microsoft Intune.
Partner with Cyber Security on browser security baselines, extension governance, and browser incidents, and resolve browser support requests.
Package, test, and deploy BIOS, firmware, and driver updates in waves across 30,000 Windows devices.
Coordinate with the OS deployment team to ensure newly certified models have required drivers and validate Windows 11 feature updates on certified hardware.
Submit ServiceNow change requests, validate results, provide follow-up production support, and communicate changes to crew.
Write and maintain repeatable test plans, results, and documentation, and co-author crew quick-start guides with support teams before certification.
Share testing-process and release knowledge with newer engineers.
Receive, track, ship, wipe, and redeploy evaluation hardware across sites and maintain the test hardware tracker.
Deliver work in sprints using Jira and Confluence.
Participate in special projects and perform other duties as assigned.